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I agree,
Deborah. I believe this was merely
an informational publishing on the part of DHHS. Covered entities are not, in the absence of instruction by
DHHS to do so, required to provide our patients with this information. However, in my organization we do plan
to provide the address if asked. We are
taking a proactive approach and doing our best to make ourselves available to
receive complaints. As required, our
NPP advises clients of their right to file a complaint with the Secretary but
encourages them to direct their complaints, concerns and questions to us by
prominently emphasizing the contact information both in the NPP and via our publicity
campaign which includes posters and website postings. In
addition, we are actively encouraging our workforce to do the same – direct any
concerns to us – and doing our best to make everyone aware of the name of the
individual(s) to whom they may bring such issues and several means by which to
do so – phone, fax, email, mail, in person, etc. In fact, we are going so far as to include the opportunity
for our workforce to bring issues to our attention during regular meetings and issuing
frequent reminders as to other means by which to report such concerns for those
who do not feel comfortable voicing such matters during meetings. It is our policy to take swift action
in response to complaints or questions and to keep all parties informed as to
progress and eventual resolution. Cheri
Huber County
Privacy Officer County of
Napa 1195 Third
Street, Room 301 Napa,
CA 94559 707-253-4523 -----Original
Message----- I don't think any health
plans out there are going to resend their notices based on this new
information. The regulations don't say we need it. And it costs a small fortune
to send the NPP. Deborah Deborah
Campbell Dominion
Dental Services, Inc. Phn:
(703) 518-5000 ext. 3035 ******************************************* If you
are not the intended recipient, any disclosure, copying, distribution or any
action taken or omitted to be taken in reliance on it is prohibited and may be
unlawful. ********************************************************************* -----Original
Message----- Kelli - That was my thinking. I
figured that HHS published this information due to the lack of available
information on filing complaints. I am also thinking this information is
what would be included on your NPP. Dan -----Original
Message----- Now that the
address has been provided to us, do providers have to supply the exact address
to patients for complaints? Dan Kelsey
<[EMAIL PROTECTED]> wrote: FYI - this was published in the yesterday's Federal Register and
provides addresses for filing complaints under the privacy regulations: Kelli Caiafa,
MHS, NHA Regional
Director Middlesex
County Medical Society www.mcmsnj.org Do you
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- Address for Filing Complaints Dan Kelsey
- Re: Address for Filing Complaints Kelli Caiafa
- RE: Address for Filing Complaints Dan Kelsey
- RE: Address for Filing Complaints Noel, Linda A.
- RE: Address for Filing Complaints Laurie Lorch
- RE: Address for Filing Complaints Deborah Campbell
- Huber, Cheri
