My neighborhood has had several bank robberies lately, some more than once. I wasn't sure which specific branches, though. It isn't my bank, but it is near me so I sometimes go there to get laundry quarters. I walked in today to get quarters and asked the teller if this bank was robbed. Another woman working who might have been the manager asked me why I wanted to know and got very defensive. I said it had been in the news. She said it is a very touchy subject, and something along the lines of it is the bank's problem, why do you care? I said customers have a right to know if their money is safe and also that they are safe, and also if they aren't already customers they have a right to the information to determine if they want to have an account there.
Another customer who heard me seconded my question and said, WAS this bank robbed? The employee said it was a strange question. The other woman said she thought it wasn't a strange question at all. Finally the employee acquiesced and said there have been several robberies in the area, without being specific. She acted like I was acting suspicious by asking the question or something. It was very awkward. Was I wrong to ask the question? Was she wrong to get defensive? I think it wasn't good customer service. She could have said yes we had a security issue but we are putting extra security measures in place, blah blah blah. Instead she made me MORE wary of the bank than I would have been if she had just been honest. Any thoughts? I probably could have handled it differently, and I realize she is upset if they did get robbed, but I think the bank has a responsibility to be honest with its customers. Thanks.
