THE WHATIS.COM WORD-OF-THE-DAY   
January 8, 2002

Web mining
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TODAY'S WORD: Web mining 

See our definition with hyperlinks at
http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci789009,00.html 

In customer relationship management (CRM), Web mining is the
integration of information gathered by traditional data mining
methodologies and techniques with information gathered over the World
Wide Web. (Mining means extracting something useful or valuable from
a baser substance, such as mining gold from the earth.) Web mining is
used to understand customer behavior, evaluate the effectiveness of a
particular Web site, and help quantify the success of a marketing
campaign. 

Web mining allows you to look for patterns in data through content
mining, structure mining, and usage mining. Content mining is used to
examine data collected by search engines and Web spiders. Structure
mining is used to examine data related to the structure of a
particular Web site and usage mining is used to examine data related
to a particular user's browser as well as data gathered by forms the
user may have submitted during Web transactions. 

The information gathered through Web mining is evaluated (sometimes
with the aid of software graphing applications) by using traditional
data mining parameters such as clustering and classification,
association, and examination of sequential patterns. 

RELATED TERMS:

CRM 
http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci213567,00.html 

spider
http://whatis.techtarget.com/definition/0,,sid9_gci213035,00.html 

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SELECTED LINKS

DM Review calls Web mining "The E-Tailer's Holy Grail". 
http://www.dmreview.com/portal.cfm?NavID=91&EdID=1891&PortalID=9&Topic=1

This Intelligent Enterprise article explains how Web mining can be
used in customer retention.
http://www.intelligententerprise.com/000717/feat2.shtml

Accrue offers a white paper on Web mining.
http://bi.ittoolbox.com/documents/document.asp?i=1038
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KNOW IT ALL QUESTION | #89

This is an application program that provides a way to look at and
interact with all the information on the World Wide Web. 

a. link checker 
b. browser 
c. access provider 
d. avatar 

>>CLICK for correct answer
http://searchwindowsmanageability.techtarget.com/originalContent/0,289142,sid33_gci789609,00.html
 
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RECENT ADDITIONS AND UPDATES 

[1] HP-GL 
http://searchhp.techtarget.com/sDefinition/0,,sid6_gci788950,00.html 

[2] look-to-book ratio 
http://searchwebmanagement.techtarget.com/sDefinition/0,,sid27_gci788957,00.html 

[3] Web mining 
http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci789009,00.html 

[4] automatic repeat request 
http://searchnetworking.techtarget.com/sDefinition/0,,sid7_gci788973,00.html 

[5] data warehouse 
http://searchdatabase.techtarget.com/sDefinition/0,,sid13_gci211904,00.html 

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