THE WHATIS.COM WORD-OF-THE-DAY November 25, 2003 call center ______________________ SPONSORED BY: IBM
What do you need to make decisions on demand? Smart decisions. Timely decisions. You need accurate information flow. A Business Portal from IBM WebSphere gives employees, suppliers, customers and partners personalized access to the information they need, when are where they need it. The result: Faster, smarter decisions. On demand. See what a Business Portal can do for you. Get your guide to WebSphere Business Portals. http://www.ibm.com/websphere/news/portalwp ________________ TODAY'S WORD: call center See our complete definition with hyperlinks at http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci211736,00.html?track=NL-34 A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center. _______________________ RELATED TERMS: virtual call center http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci848284,00.html?track=NL-34 contact center http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci761472,00.html?track=NL-34 ______________________ SELECTED LINKS: The Call Center Magazine Web site is devoted to call center news. http://www.callcentermagazine.com/ SearchCIO.com offers information about the use of call centers in Internet commerce. http://searchcio.techtarget.com/bestWebLinks/0,,sid19_tax283001,00.html?track=NL-34 SearchCRM.com has information about the use of call centers in customer relationship management. http://searchcrm.techtarget.com/bestWebLinks/0,,sid11_tax1156,00.html?track=NL-34 ______________________ TODAY'S TECH NEWS: ORACLE STANDS BY PEOPLESOFT DEAL In a conference call, Oracle reaffirmed its commitment to the takeover and questioned the impact of PeopleSoft's customer rebate plan. http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci938588,00.html?track=NL-34 DBAS DEFEND AGAINST OFFSHORE OUTSOURCING In order to protect themselves against offshore outsourcing, database administrators must prove that the best DBAs do a whole lot more than backup and recovery. http://searchoracle.techtarget.com/originalContent/0,289142,sid41_gci938507,00.html?track=NL-34 STANDARDS STALEMATE SHOULDN'T DELAY SOA, GARTNER SAYS Industry politics are delaying the creation of enterprise-grade standards for service-oriented architecture (SOA), but that shouldn't stop users from making the transition to SOA, a Gartner analyst says. http://searchwebservices.techtarget.com/originalContent/0,289142,sid26_gci938454,00.html?track=NL-34 >> Catch up on all the latest IT news at http://searchtechtarget.techtarget.com?track=NL-34 _____________________ THANKSGIVING QUIZ | General IT terms This Thursday is Thanksgiving in the United States. We've put together a cornucopia of general IT terms to test your knowledge. The questions are tough, but the answers are quite entertaining! http://whatis.techtarget.com/definition/0,,sid9_gci938152,00.html?track=NL-34 ______________________ SECRET WORD-OF-THE-DAY | What is IT? They're talking heads, and they can probably sing, too. This is a product that is used to animate digital images of people (or other creatures) for video presentations in which the characters appear to talk. >> See if you're right! http://searchcrm.techtarget.com/gDefinition/0,294236,sid11_gci933624,00.html?track=NL-34 _____________________ LEARN IT IN 10 EASY STEPS | Web Services Web services are services that are made available from a business's server for Web users or other Web-connected programs. Almost any product can be sold on the Web and many services can actually be performed on the Web, remotely and without human intervention. This Learn IT intends to give you a "quick handle" on what this is all about and what you and your business may want to do about it now. http://searchwebservices.techtarget.com/sDefinition/0,,sid26_gci934542,00.html?track=NL-34 ______________________________ RECENT ADDITIONS AND UPDATES [1] SPML http://searchwebservices.techtarget.com/sDefinition/0,,sid26_gci938390,00.html?track=NL-34 [2] agile software development http://searchvb.techtarget.com/sDefinition/0,,sid8_gci936457,00.html?track=NL-34 [3] myoelectric signal http://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci936219,00.html?track=NL-34 [4] TCP/IP offload engine http://searchnetworking.techtarget.com/sDefinition/0,,sid7_gci935358,00.html?track=NL-34 [5] mail transfer agent http://searchwebservices.techtarget.com/sDefinition/0,,sid26_gci876011,00.html?track=NL-34 ____________________________________________________________________ ::::::::::::::::::: WHATIS.COM CONTACTS ::::::::::::::::::: MARGARET ROUSE, Site Editor ([EMAIL PROTECTED]) IVY WIGMORE, Consulting Editor ([EMAIL PROTECTED]) LOWELL THING, Consulting Editor and Founder ([EMAIL PROTECTED]) GABRIELLE DERUSSY, Advertising ([EMAIL PROTECTED]) ::::::::::::::::::::: ABOUT THIS NEWSLETTER :::::::::::::::::::::: This newsletter is published by TechTarget, the most targeted IT media. http://www.techtarget.com?track=NL-34 Copyright 2003 TechTarget. 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