This is probably something simple that I am over looking, but perhaps you have seen this too?
When receiving an alert for down a NT service, Whatsup will list the service in both the subject and text part of the e-mail alert. However, when receiving an alert for when the service comes back up, it does not list the service. I am using the same e-mail alert for both a down and up notification. This happens whether or not some services or all the services come back up. Any suggestions, other than RTFM or use the online help? Thanks.. Jon Alert Notification: Trigger: 4 polls (i.e., 4 minutes) Time period: 7 days a week, 24 hours a day Actions: Auto Send UP alert after sending DOWN alert - checked Up Alert Mode: Send UP alert after the device and all services are up - checked or Send individual UP alerts for the device and each service that comes up <===(? could solve issue) Send alert even if console response - checked I am using the following notification variables: Subject: %c %n %v %u at %t Message: %c %n %v %u at %t Address: %a Info 1: %1 Info 2: %2 Date: %d Status: %S ( %s) Svcs: %v <====== variable in question Notes: %N %m Below are the sample notifications: UP Alert Notification: -----Original Message----- From: WhatsUp-Pantest [mailto:[EMAIL PROTECTED] Sent: Monday, March 03, 2003 10:30 AM To: Burks, Jon Subject: Server GPSSTWB02 SVCUP at 10:29:40 <=====(Yeah, but which service?) Server GPSSTWB02 SVCUP at 10:29:40 Address: xxx.xxx.xxx.xxx Info 1: SSS Test Web #2 Tradesite.Pantest.com Info 2: Contact: Marketplace Ops Date: 03/03/2003 Status: Active and responding ( 0) Svcs: <=====(Yeah, but which service?) Notes: Compaq Prolaint DL 380 G2 SN D205JZG1K755 Service Tag 0116CPT10011 MAC 00-08-02-3E-42-5A DOWN Alert Notification: ----Original Message----- From: WhatsUp-Pantest [mailto:[EMAIL PROTECTED] Sent: Monday, March 03, 2003 10:20 AM To: Burks, Jon Subject: Server GPSSTWB02 SMTP (Simple Mail Transfer Protocol) ,HTTP (HyperText Transfer Protocol) SVCDOWN at 10:19:50 Server GPSSTWB02 SMTP (Simple Mail Transfer Protocol) ,HTTP (HyperText Transfer Protocol) SVCDOWN at 10:19:50 Address: xxx.xxx.xxx.xxx Info 1: SSS Test Web #2 Tradesite.Pantest.com Info 2: Contact: Marketplace Ops Date: 03/03/2003 Status: Active and responding ( 0) Svcs: SMTP,HTTP Notes: Compaq Prolaint DL 380 G2 SN D205JZG1K755 Service Tag 0116CPT10011 MAC 00-08-02-3E-42-5A Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
