Hi Yes some paging service gives problem and do not work (one of their support staff was insisting that it won't work).
with such paging service try changing the Baud rate to 300/1200 from 2400 It does not make sense though it works Salim Jumma MCSE OCP Comcast 3350 sw 148 ave suite 401 Miramar Fl 33027 Tel : 954 628 1487 Cell : 954 275 6686 Fax : 954 628 1440 "Your attitude in life, always determines your altitude in life" -----Original Message----- From: Chapple, Stuart [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 23, 2003 10:17 AM To: [EMAIL PROTECTED] Subject: [WhatsUp Forum] WUG does not recognise old-style paging system acceptance Greetings, I'd be grateful for any advice on the following problem encountered when using a UK paging service run by "O2 Easyreach", formerly BT (British Telecom). We have just installed Whatsup Gold Version 8.03 on a Windows2000 server and want to use O2 EasyReach pagers to alert staff to failures. Our configuration works, in the sense that tests or alerts send the intended message to the correct pager and it displays the message. The problem is that, although the dialogue with the paging service completes normally (i.e. in accordance with the paging service's published specification), WUG's debug log (copy below) reveals that it is deemed to have failed. As a consequence, WUG resends the page until the limit of the number of error retries has been reached. As a temporary workaround, we have changed the error retry limit to 1 to eliminate multiple tries, but of course this will prevent a retry in the event of a genuine failure to reach the paging service. Experiments with sending messages to another paging service work satisfactorily, the difference being that debug shows their system ends the dialogue with an acceptance code thus:- returned "115 Accepted 1 message. Goodbye (you should hangup now)<027><004><008> whereas the O2 (formerly BT) system uses the older format:- returned "ACPT<006><027><004>" which conforms to an earlier TAP specification, but appears not to be recognised by WUG as a successful termination. We normally have the protocol set to TAP, but we have tried each of the other options (SMS-TAP, NTT, UCP-SMS) in case they provided a solution: they do not. Searches of the user-group archive and Googling have not located any helpful advice. Does anyone know of a way to configure WUG so it will recognise this old format as a valid 'end-of-message'? Stuart Chapple British Library Activity Log message ==================== <Date> <Time> Alert failed process N:c50-crl10-1 F:768 A:Pager/Martin Debug output ============ Note: <cr> represents a single carriage return, value 0D(hex) Sending message to <pager-id-number> via 89409011130000 on COM2 sending "ATE0Q0V1X4F1<cr>" waiting for completion returned " NO CARRIER " returned "" sending "AT<cr>" waiting for completion returned " OK " sending "ATDT89409011130000<cr>" waiting for completion returned "ID=" Got ID=sending "<027>PG1<cr>" waiting for completion returned "BT PAGING<cr><006><cr><027>[p<cr>" Got [p sending "<002><pager-id-number><cr>1234#<cr><003>341<cr>" 7.00 TAP processing Start tickcount=2074604343 returned "ACPT<cr><006><cr><027><004><cr>" sending "<004><cr>" waiting for completion returned "A" Received terminal disconnect command - EOT Got EOT at tickcount=2074610515 bEot=1 bAck=0 sending "+++" sending "ATH0<cr>" waiting for completion returned " NO CARRIER OK " ------------------------------------------------------------- ************************************************************************** Experience the British Library online at www.bl.uk Adopt a Book this season ! Help the British Library conserve the world's knowledge. www.bl.uk/adoptabook ************************************************************************* The information contained in this e-mail is confidential and may be legally privileged. It is intended for the addressee(s) only. If you are not the intended recipient, please delete this e-mail and notify the [EMAIL PROTECTED] : The contents of this e-mail must not be disclosed or copied without the sender's consent. The statements and opinions expressed in this message are those of the author and do not necessarily reflect those of the British Library. The British Library does not take any responsibility for the views of the author. ************************************************************************* Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
