Still using WUG 8.x in production.........We have a number of devices that we poll 24/7, and the group TECHNICAL SERVICES gets notified 24/7, but our team pager (one member of the TECHNICAL SERVICES group) is only configured to receive the notifications between the hours of 7am-10pm. We opted for this config so as to eliminate the nuisance factor of UP and DOWN alerts all through the night. In place of this, if somebody encountered a problem connecting to the network during the 10pm-7am hours (which was due to a downed server/switch/router), then they could use the normal 24/7 help desk on call pager to report the issue.
The problem is this. If a server in our Bellevue, WA, office goes down between 10pm-7am, then all the members of the TECHNICAL SERVICES group (syslog/netmon dbase/my own Notes account) get the downed server notification, but the team pager does not. And come 7am, even though the server may still be down, the pager will never get the notification, since it is configured to not receive any notifications during the 10pm-7am timeframe. Does anybody know of a way in which we may be able to queue the notifications to the pager and then have them get sent at 7am, or a way to configure a special poll at 7am that will send out notification for devices that have already been down and generated notifications during the overnight? Maybe there is such a feature in WUP2005? BTW, I'm no programmer, so anything that would have to be scripted, I'd have to seek assistance. Maybe something that parses our network monitor dbase (which receives ALL notifications) at 7am for e-mails received between 10pm-7am and then forwards them to the team pager?? This is short of somebody physically checking the netmon dbase for any overnight notifications, since that person may come in late one day or be on vaca that day or whatever. We need to automate this; otherwise we'll have to revert to the team pager receiving all notifications 24/7. Thanks for any feedback....... Chris Powers Systems Engineer MCSE, CNA, Network+, A+ Keane IT Technical Services Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
