RE: [WhatsUp Forum] Occasional Missed Checks....

[heath . dickinson]

Title: Occasional Missed Checks....

" I've tried changing the down to down for 2 minutes.  That only triggers an UP alert after it sees the device as down.  I don't get the alert for down but I get an alert for UP.   What I did in WUG was to change the poll to use services instead of ICMP.  That worked great and I was able to see that the system was up except when it could not get to the service (HTTP, FTP, Exchange, etc.).   I can't seem to find that option in WUP 2005. "    I raised this issue in a previous post. An Ipswitch rep on this forum stated that they are aware of the issue that even when you increase the trigger to 2 or 5 minutes an Up alert is still sent. She said that this was being addressed in service pack 1 due this first quarter.   Regarding polling services instead of ICMP, this is easy!  First double click your device (or right click/properties) and select the "Active Monitors" tab in the window. This is the same as the old services in WUG. Click add and add the service you wish to poll. You can configure each one and associated alerts/actions independently from each other.   If the service you want is not there you can create your own by selcting "Active Monitor Library" in the configure menu on the tool bar at the top.   Nonetheless, going back to the start of this thread, changing the service type will not help the amount of missed checks you will get as I have been there and tried that and we still get loads. I have ran WUP and WUG on the same server and on different servers for comparison and we still get excessive misses for the same checks in WUP relative to WUG. We are finding that this product is causing more tech support overhead than from not having any monitoring at all. If SP1 doesnt fix these issues then WUP will be in the trash very soon.   I suspect that the polls are not even leaving the host server at all. When I have some free time I may set up some packet tracing to try and discover why this annoying problem is occuring. *********************************************************************************** Gold Medal Travel E Mail disclaimer This e-mail contains proprietary information some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail. ***********************************************************************************