According to Chapter 4 P.23 of the "Getting Started Guide": "WhatsUp Professional is not a troubleshooting tool. It will tell you when your network goes up or down, but will not tell you what made your network go down. For that, you will need to inspect the afflicted resource and its respective documentation."
Device Services "[ ... ] If any one service on a device is down, then the device as a whole is considered down." In my view, if WUP can't be used as a T-shooting tool like WUG was able to be used (GO WUG!), what good is this new software to me or anyone else (I can get the stats from WUG so nothing new is really new or advantageous is gained here except for the graphical reporting of a given device within the WEB page for it)?? Mike, Like you, I've run into this "perceived" issue which has introduced another show-stopper for deployment here. Unless I can find a way to work around it (I'm having more than just this issue with my current test installation), my testing is all but dead in the water and we will be sticking with WUG for a monitoring solution. God only knows I don't need to have my phone ring or my e-mail to back up with user complaints because a product is half-baked. <SOAPBOX MODE ON> Because of this, it's my [personal] belief that IPSwitch has rushed a product (WUP2k5) to market before it was ready for prime time and unfortunately, they didn't take the opportunity to fix this issue in SP1 when they released it. Let's all hope the developers at IPSwitch are listening and get their head out of the sand (sorry IPSwitch, I call it like I see it) and incorporate changes in SP2 to give us all of the same "good functionality" from WUG that they left out of this product during development such as being able to use WUP for a T-Shooting application by distinguishing between service outages, total outages, or a device being "up", or the inclusion of the full functionality of built in troubleshooting tools within the WEB interface (for which some very talented users out here are taking their valuable time to cobble something together to get some of the functionality back). <SOAPBOX MODE OFF> FWIW, if you look at the device under the "LIST" mode of the WEB interface only, the device icon has the inner monitor screen of the PC looking icon colored red to indicate that there is a service down, but there is a small green box on top of that icon which indicates to me that it is in fact "UP". What say you IPSwitch, am I correct in this interpretation? In the map view, this perceived "outage" flows outwards and indicates the whole device is down as you say, thus making it look like it's failing to poll the rest of the network which is dependent on the core device (a router in my instance with a port that is down because someone turned a server off for maintenance). I first noticed this type of behavior after I imported my WUG config into WUP, and a device unrelated to this situation was set to "maintenance mode"... The result the whole map and all of it's dependancies appeared to be "greyed out" like everything was in maintenance mode, so for me, what used to show up under WUG as a pink stop sign indicating it was a service is down, now makes it look like the whole network is down or in maintenance mode if I force the device into to it... :( I haven't looked at the performance counters yet for those devices which depend on the device which has a service down on it to see if they have any recent polling data which would in fact indicate that the devices are being polled, but I've noticed that I don't get the alerts saying something is down for those devices which were past the perceived outage, so at this point, I'm not sure if it's just the map views which are displaying erroneous data (check your polling statistics to see if you come up with any conclusions). It's a show-stopper for me to deploy because my current users don't have a way to easily distinguish the service being down .vs the device being down like they do in WUG, so as a result, this becomes a show-stopper for me to deploy (unless I remove all of the "MAP" links and force the default WEB page into LIST mode to start with which I really do not like to do since it's a quick visual aid to t-shooting by using the MAP view). I also liked the TOPVIEW that WUG had as it gave a very quick way to burrow down to the map with the failing device on it without having to click thru every level of the visual map to get there and if I can figure out how to display in a staggered manner, the various mapping levels in WUP, that will be something worth having in my opinion... Oh well, I've rambled long enough, time for someone else to pipe in here with useful suggestions.... ------------------------------------------------------------ Bryan Harrell, SPII Network Infrastructure - Tallahassee Fla. Dept of Revenue (850)-921-0700 SunCom 291-0700 ------------------------------------------------------------ >>> [EMAIL PROTECTED] 04/13/2005 12:20:52 PM >>> Does anyone know how to set dependencies if you are monitoring multiple interfaces on a node? If one of the interfaces goes down, the entire device is considered down. Thus, monitoring is suspended for all other devices that are dependent on that node. If one frame circuit goes down on the main frame router, none of the other routers connected to that router get monitored anymore. In WUG this wasn't an issue because the primary polling method decided whether the device was down. We don't seem to have that luxury anymore. Am I missing something here? Mike -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, April 13, 2005 6:34 AM To: [email protected] Subject: Antwort: RE: [WhatsUp Forum] APC UPS Help Requested You're welcome - nichts zu danken! ;) -- Daniel Blaser System Engineer ISP Abt. Lie-Comtel Tel: +423 / 236 17 60 Liechtensteinische Kraftwerke Fax: +423 / 236 17 41 Im alten Riet 17, 9494 Schaan Web: http://www.lkw.li "Meyer, Bruce" <[EMAIL PROTECTED]> Gesendet von: [EMAIL PROTECTED] 13.04.2005 13:20 Bitte antworten an [email protected] An "'[email protected]'" <[email protected]> Kopie Thema Antwort: RE: [WhatsUp Forum] APC UPS Help Requested Ah! Found it. Page 126, Notification message variables. Reading now. Vielen Danke. Bruce -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 13, 2005 2:52 AM To: [email protected] Subject: Antwort: RE: [WhatsUp Forum] APC UPS Help Requested Bruce, Did you set %PassiveMonitor.Payload.* in your notification email? You can check the information provided and often a %PassiveMonitor.Payload.TrapName will do this job. Regards, Daniel -- Daniel Blaser System Engineer ISP Abt. Lie-Comtel Tel: +423 / 236 17 60 Liechtensteinische Kraftwerke Fax: +423 / 236 17 41 Im alten Riet 17, 9494 Schaan Web: http://www.lkw.li "Meyer, Bruce" <[EMAIL PROTECTED]> Gesendet von: [EMAIL PROTECTED] 11.04.2005 15:27 Bitte antworten an [email protected] An "'[email protected]'" <[email protected]> Kopie Thema RE: [WhatsUp Forum] APC UPS Help Requested Thanks Kent, I followed your instructions and it returned: enterprises.318.1.3.2.7 I put that into the Device Object ID Property, and turned on Auto-Discovery, and did an SNMP smart scan. It didn't return anything new. I guess the problem is, maybe I am trying to do something that WUG doesn't do., I don't know. What would be nice, is if any of the alarms that the AUPC software normally reports on (This is being set on the IP address of a network Monitoring card I put in the back of the UPS) that WUG will not just alert (which I assume it does when I set SNMP Traps to ANY) rather I would like an intelligent alert like, 'APC went on Battery, or Over/Undervoltage etc.' I was hoping to use SNMP in WUG to intelligently, report the UPS status. I already have the UPS configured to send out emails, but should that email fail to be sent for who know what reasons, perhaps the SNMP part of WUG would take over. Also it would be nice to select SNMP and monitor voltage or other things that SNMP can monitor on a UPS. Do you know if this is covered in a book, or web site somewhere? --Bruce -----Original Message----- From: Kent, Robert [mailto:[EMAIL PROTECTED] Sent: Saturday, April 09, 2005 1:43 PM To: [email protected] Subject: RE: [WhatsUp Forum] APC UPS Help Requested If it's the number I think you're looking for, you can use the MIB browser that comes with WhatsUp to query the device directly. In the "net tool" (tools > net tool) click on the SNMP tab, then browse to the SysObjectID node (What = 1.3.6.1.2.1.1.2)and do a query (click start). What returns is what to put into the Device Object ID property to allow WhatsUp to correctly identify the device when it does an auto-discovery. And as far as I know, it's not used for anything else other than auto-discovery. R Kent UITS Network Engineering University of CT -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Bruce Sent: Friday, April 08, 2005 4:41 PM To: '[email protected]' Subject: [WhatsUp Forum] APC UPS Help Requested I have run the util that imports MIBs on the MIB files that came with my APC CD. I have configured the environment management module on the UPS to the correct community name, with READ only access, and the WUG server IP address. I have set up Whats up gold to monitor any traps from the device. I have then clicked on SNMP icon, and entered the community name. The Device Object ID however has me stymied. How do I figure out what to enter here, short of doing a smart scan of that subnet which I would strongly prefer to not do. Thanks for any help offered. Bruce D. Meyer Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. 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