Hey Grant, Yea, I got hit by this same behavior when I was working on upgrading from WUG to WUP, until I realized it had to do with the fundamental way that Dependancies work between the WUG and WUP product lines... the way it currently works in the WUP product line, is that if it sees any service down on a device object, it considers the whole device down even though the device itself is not down, and anything that's dependent on that device is then placed into an "unknown" status (greyed out) because it's dependent on the previous device which is "down".
For me, it wasn't too far of a stretch to conclude that what was happening for us is that because of the fundamental way this is currently working in the WUP product line, that when WUP saw a service check for a dependent device was sent out when a service on the device (FTP in your case) failed before it could return with a reply, then it may have marked them down as "timed out" and sent out an alert as a result, even though the dependent device was greyed out and marked as "unknown" by the time it was checked... You can check this theory out by eliminating and dependancies on routers and switches you have set up for server farms running on them and not monitoring the individual ports that the servers are connected to. FWIW, baring issues with false alerts caused by the Dependancies not working as I expected they would based on the previous product line (WUG), I believe that the number of false alerts I was getting due to the much more robust alerting configurations, was far less and a lot more reliable (however the number of false alerts I was getting because of the dependancies not working correctly was a disaster and had us chasing our tails until we figured out what was going on and concluded that the WUP product was unusable for us at this time. The good news is that we've been told it's on the wish list for corrections since a number of people have complained loudly about it to them). ------------------------------------------------------------ Bryan Harrell, SPII Network Infrastructure - Tallahassee Fla. Dept of Revenue (850)-921-0700 SunCom 291-0700 ------------------------------------------------------------ >>> [EMAIL PROTECTED] 12/19/2005 4:44:41 PM >>> Hello All, We are running WhatsUp Pro 2006 and had something happen over the weekend and was wondering if anyone else has seen anything like this. I have not been able to recreate it today, therefore am not sure what is going on. Anyway, we had an FTP service lock-up on Saturday and of course I was out of town and had someone looking at it for me. But we were getting notifications that FTP, Webmail, SMTP, POP and much more was down also. However everything was working except for FTP. Once we fixed FTP, all the monitors suddenly showed as everything being up and running. It was weird because it was showing that websites and email were down running on completely different servers. I tried shutting down FTP a couple of times today to see if it did it again, but it just reported that FTP was down and that was it. Anyone else seen anything like this that might have an idea what might be going on? Hate getting 50 text messages when just one service is really down!!! Thanks, Grant Griffith EI8HTLEGS, A Division of ETC (812)932-1000 Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
