https://bugzilla.wikimedia.org/show_bug.cgi?id=40584
Web browser: ---
Bug #: 40584
Summary: Feedback Page: Add a checklist in Oversight Request
flyout
Product: MediaWiki extensions
Version: unspecified
Platform: All
OS/Version: All
Status: NEW
Severity: normal
Priority: Unprioritized
Component: ArticleFeedbackv5
AssignedTo: [email protected]
ReportedBy: [email protected]
CC: [email protected]
Classification: Unclassified
Mobile Platform: ---
Created attachment 11145
--> https://bugzilla.wikimedia.org/attachment.cgi?id=11145
Updated request for oversight mockup
As discussed with Philippe Beaudette and Risker, some oversighters have
reported getting too many requests for oversight for article feedback, many of
which are not relevant. It appears that the number for oversight requests has
doubled recently, with over 200 requests in the queue (to date, 300 posts have
been oversighted, and 150 requests have been declined).
To address this issue, we propose to show a checklist of oversightable offenses
in the oversight request flyout, with a prompt asking you to check that list
before you request oversight. This would presumably cut down on the number of
requests, make them more relevant and reduce the overall workload for
oversighters. Note at this point, only admins, reviewers and rollbackers can
request oversight, so this is a limited pool of a few thousand users (called
'monitors').
Philippe and Risker are going to help us finalize the copy for this checklist,
which could be partly inspired from our current feedback guidelines:
http://en.wikipedia.org/wiki/Wikipedia:Feedback_guidelines
Our help page FAQ could also provide some inspiration:
http://en.wikipedia.org/wiki/Wikipedia:Article_Feedback/Help/Monitors#oversight-request
To get the ball rolling, here some proposed copy we might consider as a
starting point:
"Request Oversight
Before requesting oversight, please check that this post
contains one of these oversightable offenses:
• private phone numbers
• private email addresses
• pornographic links
• other criteria for oversight
Add a note to explain why you think oversight is needed:
[ text box ]
(Request oversight button)"
A mockup is attached, to illustrate how this revised flyout might look.
We will add final copy in a comment on this post, once we have heard back from
Philippe and Risker.
P.S.: If for some reason this checklist does not slow the number of oversight
requests, one more radical option to consider would be to remove the 'Request
oversight' button altogether, and simply have people in the know email
oversighters manually, which will immediately reduce the number of requests. We
would still keep the Oversight button in the UI, so oversight functions would
remain active in this scenario.
P.P.S.: Personally, I think it is wasteful to ask oversighters to remove email
addresses or phone numbers, when they have no practical way to determine if
they are private or not. Instead, the Wikipedia community might consider
streamlining the oversight policy on these points -- and perhaps remove these
bullet points from the checklist. We could simply ask any monitor to hide posts
that contain such issues. Note that we should no longer see many email
addresses going forward, since the abuse filter now disallows any post that
contains the '@' character.
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