https://bugzilla.wikimedia.org/show_bug.cgi?id=41502
--- Comment #7 from Oliver Keyes <[email protected]> 2012-10-30 18:20:18 UTC --- Okay, not being familiar with the system is one explanation here. OTRS is a *web*-hosted application used by the Wikimedia movement for any and all centralised feedback. When someone emails the legal department, it goes to OTRS. When someone emails press@wikimedia, it goes to OTRS. Business requests, OTRS. Volunteer requests, OTRS. "someone has vandalised my article, remove it or I'll sue" - OTRS. It is not an email client, it is not just a mail server. It is not something where we can just "install some kind of spam filterer", nor can we up and decide to route emails externally: even if that's technically possible in OTRS, it would be very disruptive and problematic, and even if it *was not disruptive and problematic* it is the Wikimedia Foundation that runs the software and the machines it is hosted on and it is the Mobile team who are sending mobile users to these specific email addresses, so it doesn't seem like something random OTRS volunteers can just fix. At the moment the system is generating very little signal, a lot of noise, and making the work of our volunteers hard. If you overwork volunteers they leave, and our raison d'etre is sort of to do the opposite of that. If this can't be made to work I'd suggest killing it and throwing whatever resources go into it to making AFT5 work on mobile instead. -- Configure bugmail: https://bugzilla.wikimedia.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are the assignee for the bug. You are on the CC list for the bug. _______________________________________________ Wikibugs-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
