https://bugzilla.wikimedia.org/show_bug.cgi?id=41819
Web browser: ---
Bug #: 41819
Summary: User (suddenly) can't log in to OTRS system
Product: Wikimedia
Version: wmf-deployment
Platform: All
URL: https://ticket.wikimedia.org/
OS/Version: All
Status: NEW
Severity: major
Priority: Unprioritized
Component: OTRS
AssignedTo: wikibugs-l@lists.wikimedia.org
ReportedBy: rjd0060.w...@gmail.com
CC: jac...@gmail.com, thehelpfulonew...@gmail.com
Classification: Unclassified
Mobile Platform: ---
User cannot log in. Issue just popped up - everything used to work fine. When
attempting to log in with the username 'Jeandré', OTRS displays the message
"Login failed! Your username or password was entered incorrectly.". When
Jeandré reset the password via the 'Lost your password?' request, the problem
continued.
I (an OTRS admin) tried manually resetting the password and had the same issue.
I even tried changing the Jeandré's username (thinking perhaps the diacritic
was interfering with something) and that did not work either.
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