https://bugzilla.wikimedia.org/show_bug.cgi?id=44025
Web browser: ---
Bug ID: 44025
Summary: Extend viewable System Log and allow access via URL
Product: Wikimedia
Version: wmf-deployment
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: Unprioritized
Component: OTRS
Assignee: [email protected]
Reporter: [email protected]
CC: [email protected]
Classification: Unclassified
Mobile Platform: ---
The System Log provides information needed to troubleshoot issues such as lost
tickets, filter errors and spam. When visiting the System Log page, it only
shows the last 28 log entries. This sometimes equates to the last 5-10
minutes, or less.
It would be helpful if this log-file could be extended and web-accessible to
OTRS admins. Anything from 1-5 days of entries could be helpful. According to
http://doc.otrs.org/2.4/en/html/adminarea-system-log.html 'On Windows systems
you can see the log by opening the file [install_dir]otrs\var\log\otrs.log with
a text editor.' Perhaps this is useful information.
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