https://bugzilla.wikimedia.org/show_bug.cgi?id=44146
--- Comment #2 from Rjd0060 <[email protected]> --- This bug can probably be closed - the customer interface is actually already set up and fully functional, but (as evident by the looks of the page) we do not use it (ref: https://ticket.wikimedia.org/otrs/customer.pl). There has been no discussion about the possibility of beginning to use this part of the software. That should also take place before we would begin to work out the logistics/tech anyways. There is no real added benefit to the customers nor the agents to using this add-on. It allows a customer to "log in" and view their email(s) to us, and our reply. Customers do have the ability to reply via this interface also, however I would imagine most would prefer to use their own mail provider. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. _______________________________________________ Wikibugs-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
