https://bugzilla.wikimedia.org/show_bug.cgi?id=28976

Siebrand <[email protected]> changed:

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--- Comment #16 from Siebrand <[email protected]> ---
(In reply to comment #14)
> Question to understand your needs.

The use case is the following:

Wikiportrait (http://wikiportret.nl/)[1] is a website where agents and such can
upload pictures of well known people[2], that volunteers can later upload,
after getting verification through OTRS[3].

At the moment, all steps are manual. Having an API for OTRS would allow us to
create an OTRS ticket initiated through the wikiportrait admin UI, which
reduces effort needed by the wikiportrait volunteer. It would also allow us to
more reliably connect wikiportrait uploads in wikiportret.nl to an OTRS ID.

It should be possible to create a new ticket in a specific queue, with a To:,
Cc:, subject and content, and should return at least the ID of the ticket
created.

[1] http://meta.wikimedia.org/wiki/Wikiportrait
[2] http://commons.wikimedia.org/wiki/Category:Wikiportrait_uploads
[3] http://commons.wikimedia.org/wiki/File:Abbey-hoes.jpg

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