Web browser: ---
            Bug ID: 59950
           Summary: "Customer ID:" missing from Ticket Information box for
                    agents with read-only access to ticket
           Product: Wikimedia
           Version: wmf-deployment
          Hardware: All
                OS: All
            Status: NEW
          Severity: minor
          Priority: Unprioritized
         Component: OTRS
    Classification: Unclassified
   Mobile Platform: ---

Created attachment 14290
Ticket Information Box

If you access a ticket in a queue to which you have read-only access, the
"ticket information" box in ticket zoom view is formatted improperly.
"CustomerID:" is missing and the actual ID moves to the left. See attached

The bug has been reported upstream (
but was closed as WORKSFORME. Given comment 2 there and the fact that the
developers do not know of this pretty obvious issue indicate that this is
related to customizations on our side. My guess would be that this is caused by
.dtl changes in the Znuny4OTRS-WikimediaDTL package (accessible via the package
manager). Among other things this package hides the CustomerInformation module
from ticket zoom view. Maybe it hides "too much" here.

You are receiving this mail because:
You are the assignee for the bug.
You are on the CC list for the bug.
Wikibugs-l mailing list

Reply via email to