https://bugzilla.wikimedia.org/show_bug.cgi?id=59731

--- Comment #21 from James Alexander <jalexan...@wikimedia.org> ---
(In reply to comment #20)
> It is also the standard for many MTAs out there.

I'm a bit confused by this to be honest, it's certainly possible that this is
the standard for some but it is still very rare and irregular and not what
people expect. Even a 10-15 minute delay causes large warnings and apologies
for Google for example (and, in my opinion, should) a 4 hour delay would be an
enormous news story (and I've seen that happen when the delay was significantly
less).

Regarding the delay and the inability to debug this now because the logs have
rotatedf: This bug was created as soon as the issue was discovered (and I added
my headers as soon as I saw the same thing). While I am certainly capable of
pinging ops through other means if that is desired those filing this bug seem
to have done everything correctly to get something addressed. Is there a
process that we can put in place to make sure bugs like this are addressed
quickly enough to be able to be debugged.

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