--- Comment #13 from Jeff Green <> ---
I set up a test db+webserver instance on db78 and went through the reinstall
process with 3.2.14. The OTRS packages needed reinstall as expected, and
everything appeared to go smoothly.

When we do the upgrade on the live system we should run a database dump and web
tree backup before making changes. I think we can use one of the slave db's to
do this in parallel--so we shouldn't need a very long outage, under an hour.

So as far as I'm concerned we can schedule a maintenance window and go ahead
with the upgrade.

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