https://bugzilla.wikimedia.org/show_bug.cgi?id=61745

            Bug ID: 61745
           Summary: Create additional dynamic (and auto) report for OTRS
                    tickets locked to closed agents
           Product: Wikimedia
           Version: wmf-deployment
          Hardware: All
                OS: All
            Status: NEW
          Severity: normal
          Priority: Unprioritized
         Component: OTRS
          Assignee: wikibugs-l@lists.wikimedia.org
          Reporter: rjd0060.w...@gmail.com
                CC: b...@caseybrown.org, jgr...@wikimedia.org,
                    pat...@pobox.com, pbeaude...@wikimedia.org,
                    rjd0060.w...@gmail.com
       Web browser: ---
   Mobile Platform: ---

A while ago, to address the issue of the admins constantly having to poke ops
to run queries for agent activity report, an automatically-updating list was
made available (to OTRS admins) at
https://ticket.wikimedia.org/otrs/idle_agent_report.

One more common request we ask for is a query for all tickets that are locked,
but belong to invalid (closed) accounts.  If this could be incorporated into
the above link - would probably need a page title change - (or a new page is
created specifically for this) that would be helpful to us.  Should help ops as
we won't need to poke anybody regularly to ask for this report.

-- 
You are receiving this mail because:
You are the assignee for the bug.
You are on the CC list for the bug.
_______________________________________________
Wikibugs-l mailing list
Wikibugs-l@lists.wikimedia.org
https://lists.wikimedia.org/mailman/listinfo/wikibugs-l

Reply via email to