On 11 December 2011 14:13, Tony Sidaway <[email protected]> wrote:

> Our own internal discussions have long reflected on the unfriendliness and
> undue bureaucracy of Wikipedia. Generally we're good at the trade-off but
> if we start claiming with a straight face that it's benign rather than a
> necessary evil we'll have lost something important.
>
> While the complainant here might not have prevailed on the merits, his
> complaints about the spikiness of the interface were legitimate and should
> not have been met with defensive comments that sought to reflect the
> criticism back onto him.
>
> I would agree that it is well worth pondering the nature of the interface
between the administrative pages (in the Wikipedia: namespace) and the
"general public" who may wish to access them. I don't know any single
onsite explanation of "processes" and "noticeboards" which would be a good
starting point. Then I haven't looked for such a thing. A "main page"
explaining the whole namespace looks like an inherently good idea (whether
or not those who need it would find it).

That said, I deprecate getting "design" issues mixed up with others. The
use of emotive terms such as cold and unfriendly implies things about
intention and fault that aren't exactly helpful. I don't know whether
arguing that WP is "sui generis" is defensive or not. I can think of
several issues where it allows a reply like "you'd have more of a case if
WP were ...", to fill in to taste with "staffed  by paid workers"/"for
profit"/"offering a different service"/"run on a billion dollar
budget"/"Facebook", etc. These answers seem to me to offer analytical
insight.

Charles
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