Hi Mykola,

Yes, for WLM Netherlands we used the VRTS-queue in the same way. We now
have a wikiproject page on our municipal monuments with only dead reference
links....
And I can definitely ask for wlm-ua to be re-opened as well, same for other
teams if they want to get back their queue. I just want to make sure to not
open up unused queues, that would be quite pointless.

Best,
Ciell


Op wo 24 aug. 2022 om 22:12 schreef Mykola Kozlenko <[email protected]>:

> Hi Ciell,
>
> This is very surprising to us as organisers of Wiki Loves Monuments in
> Ukraine.
>
> We rely on lists obtained from different government institutions (because
> we don't have one single national list). The VRTS queue wlm-ua@ was the
> place where we aggregated them.
>
> We think that VRTS queue is exactly fit for the purpose, as it guarantees
> that, on one hand, all new volunteers have access to previous emails, on
> the other hand, we can link to the exact email as a source (because
> sometimes they send documents that were never published before). Basically
> if VRTS did not exist, we would have probably opted for a similar
> non-Wikimedia solution. If VRTS does not want to host wlm-ua@ emails, we
> would probably have to use a non-Wikimedia ticket system, which would costs
> us volunteer time for no good reason.
>
> The closure of this list was never discussed with us, and statement
> that it contains only spam is wrong. Of course we did not use them for the
> last 6 months for obvious reasons (in a normal year we would have already
> received dozens of emails by this time), but not being able to use
> it anymore would be a major problem for us.
>
> Should we make a separate request to unlock wlm-ua@ or does your request
> concerns the entire list of wlx queues?
>
> Thanks
> Mykola
>
> * 24 серпня 2022, 20:17:37, від "Ciell Wikipedia"
> <[email protected] <[email protected]>>: *
>
> Hi everyone,
>
> Some teams from the 'early days' have been using OTRS
> <https://en.wikipedia.org/wiki/OTRS>, now VRTS, to handle incoming emails
> for their Wiki Loves Monuments competition. VRTS is a closed email system
> that allows multiple 'agents' access to the incoming emails sent to one
> email  address, and to process these emails as a team. Wikimedia project
> volunteers also use VRTS to answer emails from readers, they are called the 
> Volunteer
> Response Team
> <https://en.wikipedia.org/wiki/Wikipedia:Volunteer_Response_Team>, and
> have queues and agents in several languages.
>
> Because these WLM-related queues had become inactive and seemingly
> abandoned, and received only spam, all WLX-queues were closed last January.
> I have now started a procedure on the VRT-wiki to open up the general
> WLM-queue for the international team, since our email address is connected
> to our queue, and we need to have access to the email address for obvious
> reasons.
>
> As far as I can see, there has been no consultation of the people working
> on WLX-competitions (so also Wiki Loves Earth, for instance) and therefore
> wanted to notify those that had a queue in the past and also might want to
> have their queue restored.
>
> For those of you that have access to the closed vrt-wiki, my request can
> be found here
> <https://vrt-wiki.wikimedia.org/wiki/Administrator_requests#Re-opening_wlx-queues>.
> Please join the conversation if the same situation applies to you
>
> If you have moved on to a different system for receiving and sending email
> about Wiki Loves Monuments and are not using VRTS as a platform anymore, or
> never used VRTS for WLM, no action is needed.
>
> Best,
> Ciell
>
> [image: Screenshot 2022-01-31 at 19-32-25 List of queues - VRT Wiki(1).png]
>
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