There is no such log within the OTRS software.
Admin actions are logged by the OTRS admins on the OTRS wiki.  Yes, these
are manual edits.  There has never (that I know of) been an issue with the
OTRS admins accessing queues they shouldn't.  While of course it is
possible for them to, as others have explained, I'm not sure it is a
realistic concern that needs a solution.  It would be ideal if the OTRS
software logged all actions ... I wonder if this is changed at all in the
new version, which hopefully will be set up for Wikimedia soon (

On Tue, Apr 24, 2012 at 9:06 PM, John Vandenberg <> wrote:

> On Tue, Apr 24, 2012 at 10:00 AM, Casey Brown <>
> wrote:
> > On Mon, Apr 23, 2012 at 8:23 AM, Thehelpfulone
> > <> wrote:
> >> You would be able to easily keep track of what tickets have
> >> been answered, but as far as I am aware the OTRS admins
> >> are technically able to view all the emails in any queues -
> >> so that would be another 12ish people plus devs that would
> >> be able to view the tickets. I'm not saying that they would,
> >> but bearing in mind a fair number of the OTRS admins are
> >> checkusers/oversighters themselves, I think there will be
> >> some issues with using OTRS.
> >
> > Queues are normally setup so that the OTRS admins can see all tickets.
> > This makes things easier when checking for errors, making sure there
> > are no backlogs, cleaning up cross-queue spam, etc. However, there are
> > definitely some private queues -- like the oversight and Wikimedia
> > registration/scholarship queues -- that OTRS admins cannot see unless
> > they give themselves access to it, which they wouldn't do unless they
> > needed to for some reason.
> Is there an auditable log of these actions?  i.e. one that OTRS admins
> cant doctor?
> --
> John Vandenberg
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