On 28 November 2012 14:41, Charles Andrès <[email protected]> wrote:
> In fact we haven't seen the link before but we had the same in Switzerland, 
> it seems that in a way people complain about the traditional banners that are 
> to intrusive, but in the other hand they are more suspicious and have doubt 
> about banners that are not the same than previous year!

This happens every year - there are always people concerned that we've
been hacked, or that they have a virus, or that there is some kind of
phishing attack going on. I expect the only way to avoid that would be
to have the banners up continuously 365 days a year, so people are
used to them just being part of the site - as long as people are used
to there being no banner ads on Wikipedia, the sudden appearance of
them will confuse some people.

As Philippe says, I would expect there to be an OTRS template from
previous years to explain what is going on.

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