I am sorry for breaking threading; my "undigestify" plugin is giving me an error.
I'm looking at <https://bugzilla.wikimedia.org/22622> -- "Upgrade Wikimedia OTRS installation from 2.4.x CVS to the latest version (3.2.1)" -- and I see that Wikimedia Foundation's Rob Halsell has been trying to get in touch with Martin Edenhofer, the OTRS inventor, to get him onto the next step of helping out. If anyone knows Edenhofer and can ask him to reply, that would be great, even if it's just to say "sorry but this isn't something I can take on". Resolving that will reduce the "cookie-licking" <http://communitymgt.wikia.com/wiki/Cookie_Licking> and make it easier for others to coordinate. I believe one thing that's needed is a clear commitment or confirmation from the Foundation -- do we plan to upgrade or replace OTRS, or not? If so, what is our timeframe? I've asked CT Woo, head of WMF Operations, to please comment on the bug or on the list. Since there are security implications, I've also notified our Security Engineer, Chris Steipp, to remind him of the current situation. And another thing that's needed is clarity from WMF Legal on whether it would be okay for a chapter or other affiliated group to work on upgrading/moving/hosting/switching from OTRS, and whether there are EU data privacy restrictions. So I've asked Legal for comment. Once we understand that better, I can help Peter Gervai and Madman get going, whether to help with an in-place upgrade, a move, or something else; thank you so much for your offer! Rjd0060, thanks for the link to open bugs in WMF's Bugzilla about OTRS problems <https://bugzilla.wikimedia.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&component=OTRS&product=Wikimedia>. I've asked our Bug Wrangler, Andre Klapper, and our bug wrangling intern Valerie Juarez, to take a look at those tickets just to double-check their priority so it's clear what problems the out-of-date OTRS system is causing. I've also emailed labs-l to follow up on Madman's question regarding the status of <https://labsconsole.wikimedia.org/wiki/Nova_Resource:Otrs> (the OTRS Labs project). Thomas Morton, if you can forward me the note where the WMF promised an update to OTRS early this year, that would be great to help me chase this down. :-) I am glad that people have been bringing this up and pushing for a better toolset and experience for our volunteers. Hope I can help. -- Sumana Harihareswara Engineering Community Manager Wikimedia Foundation _______________________________________________ Wikimedia-l mailing list Wikimediaemail@example.com Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l