That seems a really cool presentation Romaine! Thanks for sharing in this
thread. Unfortunately I won't be able to attend Wikimedia this year, but I
hope to see the video from this presentation and the discussions about it
later! :)

Hugs, Tom


2014-05-16 14:13 GMT-03:00 Romaine Wiki <romaine_w...@yahoo.com>:

> Hello all,
>
> I had a discussion with Fabrice about how a culture of Kindness and
> Fabrice also made a submission for Wikimania about it:
> https://wikimania2014.wikimedia.org/wiki/Submissions/A_Culture_of_Kindness
>
> In the past years I notice very much how easy discussions can go in the
> wrong direction as all the facial expressions and intonation are lost when
> users write a message on a talk page. Many many times this goes wrong, and
> users have a different interpretation of what someone else said what causes
> a fight on the wiki. If users are smart they find out that in fact the
> difference between them is very small with (usually) only a very slight
> difference in focus, but in general they agree with each other, but they
> don't realize that on the moment of the discussion. (If users with good
> will aren't that smart to discover that, such can grow out to a fighting
> situation for many years.) If I estimate I would say at least 50% of all
> troubled discussions are causes by miscommunication as the result of words
> being read differently as result of missing facial expressions and
> intonation what most people are used to have in the communication with
> people around them.
>
> If certain users are deaf, autistic or dyslectic, or have such background,
> this is even worsened.
>
> For some years I say that if I can follow a training to improve textual
> communication to better understand how things are perceived, I really like
> to follow such training. As I don't know of any, I started to figure out
> and collect what communication mistakes are made what cause troubles
> between users with the intention of creating a guide for users, to let them
> understand why some communication gives worse results.
>
> Romaine
>
> --
> Everton Zanella Alvarenga (also Tom)
> Open Knowledge Brasil - Rede pelo Conhecimento Livre
> http://br.okfn.org
>
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