Are you by any chance American? Cheers, peter -----Original Message----- From: wikimedia-l-boun...@lists.wikimedia.org [mailto:wikimedia-l-boun...@lists.wikimedia.org] On Behalf Of Chris Keating Sent: 19 December 2014 01:47 PM To: Wikimedia Mailing List Subject: Re: [Wikimedia-l] Fwd: Our final email
I have to say, I don't see anything remotely objectionable in that email. Bold italicised text on a yellow background might not win any design awards but effective fundraising often doesn't win design awards.* I am not 100% sure how much donors care how soon our fundraiser ends (these days at least, a few years ago they did get fed up with the perpetual Jimmy banners). However talking about that does give a sense of urgency to the copy, which again is a key part of fundraising that actually raises money. It is of course a reasonable point of view that the WMF and Wikimedia movement have too much money and shouldn't really try to raise any more. If you hold that view then I suppose it's reasonable to ask the fundraising team to make their emails more inept. However, I don't think that is a sensible view to take at the moment (or, probably, ever). Chris *(Actually, the only fundraising industry award I've ever been involved in winning were for things that looked very nice, but that doesn't disprove the general principle) On Thu, Dec 18, 2014 at 11:08 PM, Liam Wyatt <liamwy...@gmail.com> wrote: > > This email was sent by WMF fundraising today. > I'm embarrassed. Read the email first, then I'll tell you why, below. > > *Da:* "Jimmy Wales, Wikipedia" <don...@wikimedia.org> > *Data:* 17 December 2014 10:15:56 pm GMT+1 > *A: [email address removed]* > *Oggetto:* *Our final email* > *Rispondi a:* don...@wikimedia.org > > *If all our past donors simply gave again today, we wouldn't have to > worry about fundraising for the rest of the year.* > > Dear [name removed], > > This is the last email reminder you'll receive. We hope the response > to today's email will let us end the fundraiser. Please take one > minute to keep Wikipedia online and ad-free another year < > http://links.email.donate.wikimedia.org/ctt?kn=3&ms=NDc2NDYzOTUS1&r=Nz > U3Mzc1MDY0NjcS1&b=0&j=NTgzMzA0NDgwS0&mt=1&rt=0 > > > . > > To protect our independence, we'll never run ads. We receive no > government funds. We survive on donations from our readers. If all our > past donors simply gave again today, we could end the fundraiser. > Please help us forget fundraising and get back to improving Wikipedia. > > We are deeply grateful for your past support. This year, please > consider making another donation to protect and sustain Wikipedia < > http://links.email.donate.wikimedia.org/ctt?kn=3&ms=NDc2NDYzOTUS1&r=Nz > U3Mzc1MDY0NjcS1&b=0&j=NTgzMzA0NDgwS0&mt=1&rt=0 > > > . > > https://donate.wikimedia.org > < > http://links.email.donate.wikimedia.org/ctt?kn=3&ms=NDc2NDYzOTUS1&r=Nz > U3Mzc1MDY0NjcS1&b=0&j=NTgzMzA0NDgwS0&mt=1&rt=0 > > > > Thank you, > Jimmy Wales > Wikipedia Founder > > PS: Less than 1% of our readers donate enough to keep Wikipedia running. > Your contribution counts! > *DONATE NOW »* > < > http://links.email.donate.wikimedia.org/ctt?kn=3&ms=NDc2NDYzOTUS1&r=Nz > U3Mzc1MDY0NjcS1&b=0&j=NTgzMzA0NDgwS0&mt=1&rt=0 > > > ------------------------------ > > > "our final email"? > This is the last email reminder you'll receive"? > Surely that should be qualified with "... this year."?? > If that weren't embarrassing, what about... > > - Using *bold* AND *italics *AND yellow backgroud colouring all at the > same time in the heading. > - Sending an email on the 18th of December saying that if "ALL past > donors simply gave AGAIN today" [my emphasis] then you wouldn't > need to do > any more fundraising "for the rest of the year", i.e. for 2 weeks!! > - On the one had it says "we'll never run ads" but in the sentence > immediately beforehand pleads help to us stay "ad-free another year". > - Does the phrase "Less than 1% of our readers donate enough to keep > Wikipedia running" mean a) that less than 1% of readers donate, which is > enough to keep us running, or b) that less than 1% of readers who have > donated, donated enough to keep us running (implying that the other > 99% of > donors didn't donate enough)? > - Finally, this email is addressed from Jimmy, but when you receive a > "thank you for donating" email, it's addressed from Lila. [I should note > that the thank you for donating email IS very positive and > mission-oriented]. > > > *Effectiveness != Efficiency* > One of the official WMF Fundraising principles > <https://meta.wikimedia.org/wiki/Fundraising_principles> is "*minimal > disruption*...aim to raise money from donors *effectively*" [emphasis > is original]. > I believe that this wording has been interpreted by the fundraising > team to mean *"*do the fundraising as quickly as possible". However, I > contest that "less disruption" and "more effective" is not the same as > "shorter fundraiser". i.e.: Effectiveness != Efficiency. > > I am sure that these desperate fundraising emails/banners are > *efficient *at getting the most amount of money as fast as possible > (they have been honed with excellent A/B testing), but, they achieve > this by sacrificing the core WMF fundraising principle of being > *minimally disruptive. *In fact, they actually appear to be following > a principle of being "as *maximally *disruptive as they can get away > with, for as short a time as required". > > Can the WMF to say how "minimal disruption" and "effective > fundraising" is defined in practice, and how they are measured? > > *Shareable vs Desperate* > On the same day that the WMF communications team release this > inspiring and positive "year in review" video < > https://blog.wikimedia.org/2014/12/17/wikipedias-first-ever-annual-vid > eo-reflects-contributions-from-people-around-the-world/ > >, > this fundraising email sounds negative and desperate. It is all about > not advertising and staying online for another year. > > Couldn't the "year in review" video have been used in the fundraising > email to tell a positive story about all we have achieved this year? > That's the kind of thing Wikimedians will want to share and feel proud > about, not something that almost bullies you to donate out of a sense > of moral-obligation. > > *Fundraising "operating principles"* > I would like to reiterate my call to see us develop some practical > "operating principles" for fundraising that would give some real-world > guidelines for website-banners and emails. Board of Trustees member > Phoebe has done an excellent job of summarising the fundraising > conversations on this list from the last few weeks here: > https://meta.wikimedia.org/wiki/Talk:Fundraising_principles > I would like the Board to ask the Fundraising team (once this > fundraiser is > finished) to develop these operating principles in a collaborative > process with interested community members. This is in the hope that in > the future, the community can help spread the word and feel empowered > to join the fundraising campaign for our movement, rather than simply > hoping it will go away as quickly as possible. > > After all, the final official WMF fundraising principle is: > "Maximal participation: Consistent with the principles of empowerment > underlying Wikimedia’s success, we should empower individuals and > groups world-wide to constructively contribute to direct messaging, > public outreach, and other activities that drive the success of > Wikimedia’s fundraising efforts" > > -Liam > p.s. by the way, has anyone from the WMF talked the Russian community > yet about why they aren't allowed to donate? > _______________________________________________ > Wikimedia-l mailing list, guidelines at: > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines > Wikimedia-l@lists.wikimedia.org > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, > <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> ----- No virus found in this message. 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