Hi Lodewijk, Thank you for bringing up these issues. We are looking into it and should have some answers soon!
As for the address as a required field, would you be able to provide us with screenshots? I couldn't reproduce it. I can see the name and *email * fields, and these are pieces of information we request from all donors (regardless of the donation option) so that we can send an automated *Thank You* email. Thanks! Pats On Fri, Dec 19, 2014 at 1:02 PM, Lodewijk <lodew...@effeietsanders.org> wrote: > Hi Pats, > > (offlist) > The English form seems to work fine. However, if I am clicking iDEAL in > Dutch, it puts the address/name as a required field - while this should not > be necessary in iDEAL. Seems like an easy bug to fix. > > But also when I enter a name etc, it simply returns to the same page, > unlike in ENglish, where it takes me to the bank. Maybe reset the > translations? > > Also, in English the Friesland Bank option seems to be broken. Not sure if > that is a bug on your side or at iDEAL. > > Just some bugs I was able to spot without too much effort - hope you can > pass it on to the right people. > > Thanks, > > Lodewijk > > On Fri, Dec 19, 2014 at 9:30 PM, Patricia Pena <pp...@wikimedia.org> > wrote: > > > > Hi Lodewijk, > > > > Thanks for letting us know! IDEAL has been back up in the page, but we > > recently made a few changes that ended up accidentally removing the > option > > from the form. It's all fixed now :) > > > > Regarding IBAN: Finance is still working with our bank and we should be > > sending an update once we hear from them. > > > > Thanks, > > Pats > > > > On Thu, Dec 18, 2014 at 2:39 PM, Lodewijk <lodew...@effeietsanders.org> > > wrote: > > > > > > Hi Pats, > > > > > > Please be aware that iDEAL is still not functional on the Dutch > > fundraiser > > > page. Also, IBAN is missing. > > > > > > Best, > > > Lodewijk > > > > > > On Mon, Nov 17, 2014 at 10:16 PM, Lodewijk < > lodew...@effeietsanders.org> > > > wrote: > > > > > > > > Hi Patricia, > > > > > > > > Thanks for telling that the iDEAL will be back soon. I don't quite > > > > understand from your answer why you add the increased hurdle of > > emailing > > > > the team for the IBAN though. Am I overlooking something? > > > > > > > > Best, > > > > Lodewijk > > > > > > > > On Mon, Nov 17, 2014 at 10:06 PM, Patricia Pena <pp...@wikimedia.org > > > > > > wrote: > > > > > > > >> Hi Lodewijk, > > > >> > > > >> Currently IDEAL is temporarily down on our pages (it went into > > > maintenance > > > >> mode after our annual campaign), but should be back up soon :) We > > know > > > >> the importance of this method for Dutch donors and have supported > this > > > >> option since we started fundraising in the NL. We also support > offline > > > >> bank > > > >> transfer (IBAN) and donors can get the account number with our Donor > > > >> Services team. > > > >> > > > >> We had an extremely successful Fundraising campaign this year, and > > there > > > >> will be some great mobile optimization coming up in the next few > > months, > > > >> which will allow mobile donors to complete their donations in a much > > > >> faster > > > >> and easier way. > > > >> > > > >> Thanks! > > > >> Pats > > > >> > > > >> On Mon, Nov 17, 2014 at 11:28 AM, Lodewijk < > > lodew...@effeietsanders.org > > > > > > > >> wrote: > > > >> > > > >> > A while back now, the chapters were no longer allowed to > fundraise, > > > >> because > > > >> > the Wikimedia Foundation argued they would be better able to do > > this. > > > At > > > >> > the time, this sounded somewhat reasonable. However, since then, > > there > > > >> have > > > >> > been some disturbing developments - at least for Dutch donors. > > > >> > > > > >> > No longer it is possible to pay electronically (iDEAL, one of the > > most > > > >> > common methods is no longer supported - 'electronic banking' > simply > > > >> refers > > > >> > you back to the credit card page) or even via regular bank > transfer > > > >> (using > > > >> > an IBAN) in the Netherlands. The donation page > > > >> > < > > > >> > > > > >> > > > > > > https://donate.wikimedia.org/w/index.php?title=Special:FundraiserLandingPage&country=NL&uselang=en&utm_medium=spontaneous&utm_source=fr-redir&utm_campaign=spontaneous > > > >> > > > > > >> > only > > > >> > allows credit card and paypal, and the 'other ways to give' simply > > > sends > > > >> > you to the helpdesk if you want to make a bank transfer payment. > > > >> > > > > >> > What is the reasoning behind this? Have bank transfers become a > > legal > > > >> > swamp? Are there statistics suggesting that this method was no > > longer > > > >> > required by donors? Did the European bank account somehow get > > > >> temporarily > > > >> > suspended? > > > >> > > > > >> > If it has become so hard to donate, maybe it makes more sense to > > send > > > >> the > > > >> > donors to the local chapter pages where they can actually donate > in > > > the > > > >> > local suitable methods (in this case, Wikimedia Netherlands offers > > > both > > > >> > iDEAL and IBAN > > > >> > <http://www.wikimedia.nl/pagina/doneren-aan-wikimedia-nederland > >). > > > >> > > > > >> > One of the Dutch OTRS team members asked for elaboration, but > didn't > > > >> quite > > > >> > get a satisfying answer. I hope this is a temporary situation, and > > > that > > > >> > this threshold will be removed again. It would be sad if we go > > through > > > >> all > > > >> > kind of trouble to enable long tail methods like bitcoin, but skip > > > bank > > > >> > transfer... > > > >> > > > > >> > Best, > > > >> > > > > >> > Lodewijk > > > >> > _______________________________________________ > > > >> > Wikimedia-l mailing list, guidelines at: > > > >> > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines > > > >> > Wikimedia-l@lists.wikimedia.org > > > >> > Unsubscribe: > > https://lists.wikimedia.org/mailman/listinfo/wikimedia-l > > > , > > > >> > <mailto:wikimedia-l-requ...@lists.wikimedia.org > > ?subject=unsubscribe> > > > >> > > > >> > > > >> > > > >> > > > >> -- > > > >> > > > >> Pats Pena | Sr. Manager, Global Operations > > > >> Wikimedia Foundation > > > >> office +1 (415) 839 6885 x6764 > > > >> cell: +1 (415) 816 3349 > > > >> fax: +1 (415) 284 9511 > > > >> pp...@wikimedia.org > > > >> > > > >> *Imagine a world in which every single human being can freely share > in > > > the > > > >> sum of all knowledge. That's our commitment. Donate. > > > >> <https://donate.wikimedia.org/>* > > > >> _______________________________________________ > > > >> Wikimedia-l mailing list, guidelines at: > > > >> https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines > > > >> Wikimedia-l@lists.wikimedia.org > > > >> < > > > > > > https://meta.wikimedia.org/wiki/Mailing_lists/guidelineswikimedi...@lists.wikimedia.org > > > > > > > >> Unsubscribe: > https://lists.wikimedia.org/mailman/listinfo/wikimedia-l > > , > > > >> <mailto:wikimedia-l-requ...@lists.wikimedia.org > ?subject=unsubscribe> > > > > > > > > > > > > > > > _______________________________________________ > > > Wikimedia-l mailing list, guidelines at: > > > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines > > > Wikimedia-l@lists.wikimedia.org > > > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, > > > <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> > > > > > > > > > -- > > > > Pats Pena | Sr. Manager, Global Operations > > Wikimedia Foundation > > office +1 (415) 839 6885 x6764 > > cell: +1 (415) 816 3349 > > fax: +1 (415) 284 9511 > > pp...@wikimedia.org > > > > *Imagine a world in which every single human being can freely share in > the > > sum of all knowledge. That's our commitment. Donate. > > <https://donate.wikimedia.org/>* > > _______________________________________________ > > Wikimedia-l mailing list, guidelines at: > > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines > > Wikimedia-l@lists.wikimedia.org > > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, > > <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> > > > _______________________________________________ > Wikimedia-l mailing list, guidelines at: > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines > Wikimedia-l@lists.wikimedia.org > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, > <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> -- Pats Pena | Sr. Manager, Global Operations Wikimedia Foundation office +1 (415) 839 6885 x6764 cell: +1 (415) 816 3349 fax: +1 (415) 284 9511 pp...@wikimedia.org *Imagine a world in which every single human being can freely share in the sum of all knowledge. That's our commitment. Donate. <https://donate.wikimedia.org/>* _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe>
