A lot of different issues are being conflated by commenters on-wiki and here, muddying the issue. The WMF responses and some others think that this is about policing conduct, and the perennial difficulty of doing that against people who have entrenched support and lots of positive contributions. But that's not really it - even in the discussion, many people acknowledge that Fram can be a jerk and has a lot of distance to cover before they reach the community norm of appropriate behavior.
The problem is that most people were surprised by the blunt assertion of WMF authority in a realm where they have mostly been absent. The appearance is that an insider with a connection to Trust & Safety went outside community processes to report what she viewed as (on-wiki) harassment. The T&S team made a very token effort to intervene, and then imposed a high profile ban with the flimsy excuse of a diff that says "fuck arbcom". They then used that diff to excuse not including ArbCom, as if ArbCom had never been subjected to any abuse before. And then predictably the WMF can't eeeeven figure out how to help themselves once the screw up has occurred. I take Philippe's point that multiple levels of people contributed to the screw up, and the silly meaningless responses (and the tepid defense of some other insiders) only exacerbated the issue. The bottom line is that if WMF wants to change the rules of who in en.wp is responsible for what, and lift conduct policing from the community's responsibility, it has a duty to let people know in advance. This is an echo of the lesson that the WMF has clearly failed to learn despite many chances over the years (superprotect, LiquidThreads, a dozen other features and changes people didn't like, and so on). When will they learn? Philippe moved on, so the easy solution - put him in charge of everything - isn't going to work. _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimediafirstname.lastname@example.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe>