Most likely since tickets can be discussed in detail on the wiki amongst 
agents, and therefore a protective silence on the entire wiki has been put in 

For the other questions (such as how to remove another user as an agent), OTRS 
admins are not really admins as in the normal wiki-way, but more like "rulers 
of OTRS". Their word is law (kinda). So, to change any of this, they (or WMF 
staffers) would need to do it.

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