On Mon, 6 Jul 2020 at 18:52, Jonatan Svensson Glad
<gladjona...@outlook.com> wrote:

> 1. what are OTRS' rules and policies?
> I’m unable to answer this due to the Confidentiality Agreement all OTRS 
> agents sign.

So who is able to answer it?

>  I believe OTRS falls under the Communications committee’s purview,

There is nothing sayng so on
https://meta.wikimedia.org/wiki/Communications_committee

> and perhaps T&S.

...nor on https://meta.wikimedia.org/wiki/Trust_and_Safety

-- 
Andy Mabbett
@pigsonthewing
http://pigsonthewing.org.uk

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