On Mon, 6 Jul 2020 at 19:52, Jonatan Svensson Glad <gladjona...@outlook.com>
wrote:

> 8. if an individual has been acting contrary to policy, what is the
> process for reviewing and if necessary overturning their past actions
> (including contacting and apologising to their correspondents)?
> I’m unable to answer this due to the Confidentiality Agreement all OTRS
> agents sign.


I recall one experience with OTRS in which I've received this brief answer:

> Report them to ANI and hope you're not *hit in the face with a boomerang*.
>
> Yours sincerely, ...

The individual did not apologize in further correspondence and I haven't
thought about contacting OTRS since then.


Aron
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