On Mon, 6 Jul 2020 at 19:52, Jonatan Svensson Glad <gladjona...@outlook.com>

> 8. if an individual has been acting contrary to policy, what is the
> process for reviewing and if necessary overturning their past actions
> (including contacting and apologising to their correspondents)?
> I’m unable to answer this due to the Confidentiality Agreement all OTRS
> agents sign.

I recall one experience with OTRS in which I've received this brief answer:

> Report them to ANI and hope you're not *hit in the face with a boomerang*.
> Yours sincerely, ...

The individual did not apologize in further correspondence and I haven't
thought about contacting OTRS since then.

Wikimedia-l mailing list, guidelines at: 
https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and 
New messages to: Wikimedia-l@lists.wikimedia.org
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, 

Reply via email to