Context is necessary to understand this. If OTRS part of Wikipedia? If not, Which ANI? Cheers, Peter
-----Original Message----- From: Wikimedia-l [mailto:wikimedia-l-boun...@lists.wikimedia.org] On Behalf Of Aron Manning Sent: 11 July 2020 09:23 To: Wikimedia Mailing List Subject: Re: [Wikimedia-l] Operation and oversight of OTRS system On Mon, 6 Jul 2020 at 19:52, Jonatan Svensson Glad <gladjona...@outlook.com> wrote: > 8. if an individual has been acting contrary to policy, what is the > process for reviewing and if necessary overturning their past actions > (including contacting and apologising to their correspondents)? > I’m unable to answer this due to the Confidentiality Agreement all OTRS > agents sign. I recall one experience with OTRS in which I've received this brief answer: > Report them to ANI and hope you're not *hit in the face with a boomerang*. > > Yours sincerely, ... The individual did not apologize in further correspondence and I haven't thought about contacting OTRS since then. Aron _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe>
