I am just forking this thread so the title reflects the needed discussion
and we avoid derailling again to non directly / personal topics.

Le dim. 27 juin 2021 à 9:55 PM, Katherine Maher <[email protected]>
a écrit :

> Hi folks,
>
> Leaving aside everything else for a minute, I want to reply to Maggie’s
> statement regarding the T&S case here. As someone with direct and specific
> knowledge of the issue, I feel responsibility to affirm Maggie’s version of
> events.
>
> Although we provided notice to the board that we were considering a
> difficult T&S case regarding a well known admin on English Wikipedia, we
> did not consult with the board on the case. When we made the determination,
> following two warnings, to take action regarding the user, it was at the
> recommendation of staff following an investigation that followed all
> standard operating practices. The Board was not notified in advance of our
> decision to move to action; something that was in line with existing
> policies and IMHO, in line with an important distinction between governance
> and operations, but also arguably may have contributed to some of the mess
> that we’re all familiar with.
>
> I have taken responsibility in various fora for this decision, and
> accepted the subsequent criticisms, many of them legitimate, by community
> members. I continue to bear that responsibility, and it is precisely
> because it was my responsibility that I want to reiterate that there was no
> COI of María in any capacity.
> While I would handle that case somewhat differently were we to revisit it,
> that is besides the point.
>
> Whatever conversation the community wishes to have with Foundation
> leadership about governance and this recent decision is up to the
> community. However, I would encourage to avoid conflating these issues, as
> there is no basis for the insinuation or accusation, and unnecessarily
> muddies the waters for valid concerns.
>
> Cheers,
> Katherine
>
> On Sun, Jun 27, 2021 at 13:42 Maggie Dennis <[email protected]> wrote:
>
>> Hi, everybody.
>>
>> It’s Sunday, and there’s a lot of meetings today, and I wrestled with
>> whether to say this without necessarily having the full time to think about
>> all the ways I could say it wrong and potentially make misunderstandings
>> worse. We’re having a meeting on Tuesday specifically to discuss issues of
>> concern to people around this consultancy. But I’d like to openly address
>> the suggestion that María may have influenced a Trust & Safety case here.
>>
>> First: it is against policy (and it is a policy I helped write and
>> support whole-heartedly) to talk about the specifics of Trust & Safety
>> behavioral investigations in public in order as much as possible to protect
>> the privacy and dignity of all involved. Public in this case includes even
>> among staff, most of whom have no need to know when a case is even under
>> review. We do discuss these cases with some volunteer groups who have
>> signed non-disclosure agreements, but even that is limited. Only recently
>> have we created a body who can review Trust & Safety case files on
>> appropriate appeal.
>>
>> Given this policy, I’m going to have to be uncomfortably vague, but I
>> want to address and firmly deny rumors that any Board member has ever
>> attempted to influence Trust & Safety (T&S) to take office action
>> (including warnings) in relation to any behavioral investigation. (See the 
>> Meta
>> page, which includes a list of the individuals
>> <https://meta.wikimedia.org/wiki/WMF_Global_Ban_Policy>.) I know that my
>> saying so isn’t necessarily going to reassure folks. Some may think I’m
>> deluded, and some may think I’m lying, but for me silence on this point is
>> unacceptable.
>>
>> Neither María nor any other trustee ever exerted any influence over any
>> Trust & Safety case. The Board does not provide guidance on how cases
>> should be handled unless asked (which is rare). Even executive staff do not
>> weigh in on Trust & Safety recommended approaches until an investigation
>> itself is complete and has been reviewed by an attorney.
>>
>> I know this because I’ve been involved in one aspect or another in Trust
>> & Safety’s behavioral investigations since 2012, when we imposed our first
>> Foundation ban. Over the years, we have created a process by which
>> behavioral investigations may be launched by request from anyone; Trust &
>> Safety staff review all requests, no matter who makes it, to determine if a
>> request is within their mandate. If it is, they open a case.
>>
>> Speaking candidly, in the 9 years I’ve been involved in this, I have
>> seen bias when issues touch on treatment of staff members or Board members
>> or those who are close to them. But it is a bias against taking action
>> that might make it look like the Foundation is trying to silence legitimate
>> criticism. Those of you who handle behavioral issues on our projects are
>> very aware that “trolls” are not our major problem. People who are hostile
>> with no reason are easily taken care of. The problem is when people who go
>> on the attack may have reason (even if only partial) to be unhappy. It’s
>> hard to address the way people approach problems independently of those
>> problems. It’s hard to say “You have a point, but you can’t handle it that
>> way” without some people seeing you as trying to avoid the point. But
>> there are some approaches to problems that are unacceptable. Staff, Board
>> members, and those who are close to them deserve reasonable protection,
>> too.
>>
>> The involvement of anyone close to María in a behavioral investigation
>> has only been speculation by some in community. That makes it questionable
>> for me to say this, but I think it’s important to say: it is true that one
>> of the several people who reached out with concerns about Fram had a
>> connection to a member of the Board. This did have an impact on the
>> case. The impact it had was that Fram was given two warnings (about a
>> year apart) before we took office action instead of the more common one.
>> (Fram has acknowledged receiving warnings
>> <https://en.wikipedia.org/wiki/Wikipedia:Community_response_to_the_Wikimedia_Foundation%27s_ban_of_Fram>,
>> otherwise I would feel very uncomfortable noting this myself.)
>>
>> Whether consulting with María at this moment and in this way is
>> appropriate or not is a discussion we will have on Tuesday. However, it
>> disturbs me to know that some people claim María acted inappropriately in
>> regards to a Trust & Safety case when I know better. Granted, I was on
>> leave when the final office action was enacted, but I was not on leave in
>> the months and years that preceded it and was not unaware of the
>> discussions surrounding that case. I wouldn’t feel very good about myself
>> as a person if I didn’t push back on that misimpression of her behavior in
>> that case and explain that (I fully and honestly believe) any bias goes the
>> other way.
>>
>> As uncomfortable as it will make me, I will not respond to other
>> questions about this case in this venue, with this audience, although (as
>> always) I am happy to talk about Trust & Safety’s general approach with
>> people and will do so at other opportunities.
>>
>> Best regards,
>> Maggie
>>
>> --
>> Maggie Dennis
>> She/her/hers
>> Vice President, Community Resilience & Sustainability
>> Wikimedia Foundation, Inc.
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>
> --
> *Katherine R. Maher*
>
> [email protected]
> @krmaher <https://www.twitter.com/krmaher>
>
> US: +1 203 858 7316
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