The OTRS Quality queue is again over 200, which is pretty worrying. Partially my fault as I haven't been doing much if any OTRS work recently. Doug
On Tue, Nov 13, 2012 at 10:42 PM, Andreas Kolbe <[email protected]> wrote: > On Tue, Nov 13, 2012 at 10:31 PM, David Gerard <[email protected]> wrote: > >> On 13 November 2012 22:29, Andreas Kolbe <[email protected]> wrote: >> >> > That's not entirely fair, for several reasons: >> > Until recently, the Contact Us page and the pages you were directed to >> when >> > you wanted to report a problem were an absolute maze: >> >> >> Bollocks. The case is about Finsbury removing well-referenced >> information to attempt to cleanse a client's entry. You are stretching >> beyond sanity to paint their actions as in any way reasonably >> acceptable. >> >> >> - d. > > > You may have noticed that I don't like the idea of Usmanov's biography > being sanitised, and posted on its talk page to that effect. > > But this is a completely different matter from the way Wikipedia handles > complaints. Wikipedia gets anonymous contributions that spin just as well > as the best PR companies, only negatively, and there must be a way for > justifiably aggrieved biography subjects to get some satisfaction. > > Francis Ingham, the guy who made that comment about Wikipedia's cumbersome > and opaque complaints system, is the PRCA director-general, and he does not > work for Finsbury as far as I know. And it so happens I and Tom Morris here > for example said exactly the same thing about the complaints system until a > few weeks ago – until Oliver revamped the whole thing. > > That still doesn't mean every OTRS e-mail will get a prompt reply, but > it's a step in the right direction. > > Andreas > > _______________________________________________ > Wikimedia UK mailing list > [email protected] > http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l > WMUK: http://uk.wikimedia.org > > -- Doug Weller http://www.ramtops.co.uk
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