Guillaume - how do we contribute to this consultation? Deryck

On 8 December 2012 00:03, Guillaume Paumier <[email protected]> wrote:

> Greetings,
>
> Summary: I'm trying to get comments and ideas on how to improve
> communication between developers and Wikimedia editors, and I'd like
> to ask the help of people on this list to ask your local communities
> what they think, and post the results of those discussions here.
>
> Longer version:
>
> Communication between Wikimedia contributors and "tech people"
> (primarily MediaWiki developers, but also designers and other
> engineers) hasn't always been ideal. In recent years, Wikimedia
> employees have made efforts to become more transparent, but what I'd
> like to discuss today is how we can better engage in true
> collaboration and 2-way discussion, not just reports and
> announcements. It's easy to post a link to a new feature that's
> already been implemented, and tell users "Please provide feedback!".
> It's much more difficult to truly collaborate every step of the way,
> from the early planning to deployment.
>
> Some "big" tech projects sponsored by the Wikimedia Foundation are
> lucky enough to have a Community Liaison who can spend a lot of time
> discussing with editors, basically incarnating this 2-way
> communication channel between users and engineering staff. But one
> person can only do so much: they have to focus on a handful of
> features, and primarily discusses with the English Wikipedia
> community. We want to be able to do this for dozens of engineering
> projects with hundreds of wikis, in many languages, and truly
> collaborate to build new features together. Hiring hundreds of
> Community Liaisons isn't really a viable option.
>
> There are probably things in the way we do tech stuff (e.g. new
> software features and deployments) that drive editors insane. You
> probably have lots of ideas about what the ideal situation should be,
> and how to get there: What can the developer community (staff and
> volunteers) do to get there? (in the short term, medium term, long
> term?) What can users do to get there?
>
> Instead of just postulating that "The problem is X" and "The solution
> is obviously Y", I've started an extensive consultation process to
> learn from users, to hear you, to listen to your complaints and your
> ideas on how to fix the issues. I'm hoping that this open and
> collaborative thinking process will yield better results than a
> one-sided analysis.
>
> An preliminary consultation took place last month with projects in
> English and French. I've summarized the initial findings and
> proposals:
>
> https://www.mediawiki.org/wiki/Technical_communications/Fall_2012_consultation#Phase_2:_Summary_and_wider_outreach
>
> I'm hoping that we can now expand this consultation to more projects
> and more languages, with your help. It isn't feasible for me to launch
> a discussion on each wiki in each language, but I'm hoping that you
> can help me spread this message and start those discussions with your
> local communities.
>
> I realize this will take some of your time, but I think it's worth
> spending a little time to discuss this now in order to make big
> improvements later on how we communicate with each other.
>
> I'm available to answer comments, concerns and questions.
>
> Many thanks for your help!
>
> --
> Guillaume Paumier
> Technical Communications Manager — Wikimedia Foundation
> https://donate.wikimedia.org
>
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>
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