Steve Bennett wrote:
> Hmm, maybe it's time big complicated intrusive features like this were
> designed by BA*, rather than by committee.
>   


I think it's possible to get the best of both worlds. The community has 
a lot of expertise in what's going on, what they need, and what the 
risks are. But professional software designers have a much bigger 
library of potential solutions, plus a variety of skills and hard-won 
experience. Not just in designing the software, but planning the 
rollout, managing the risks, and working with developers.

Most software is either internal business software, where users are 
obliged to put up with almost anything, or consumer-oriented, where 
users are mostly uninvolved and fickle. The product management methods 
in either of those spaces probably wouldn't work well here: Wikipedians, 
as volunteers, can't be ordered around. They also aren't just consumers; 
they're a community, one that wants to engage deeply. But I think we can 
take tools from both and figure out something that works here.

Are there historical examples of WMF development projects that have gone 
particularly well? I'd love to look at them in detail.

William

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