On 15 October 2010 20:17, Aryeh Gregor <[email protected]> wrote:
> The bottom line is that you're not going to have a happy volunteer > community unless you consistently pay attention when it complains. I > think the response to the thread I started about this a while ago was > a pretty clear-cut example of complaints that a huge proportion > (~100%) of volunteers agreed with and many prominent volunteers felt > were important, but which were simply brushed off by staff as > unreasonable. When you do that, you will very predictably find that > volunteers' attitude toward staff will sour. > But instead of seeing volunteers' frustration as something that needs > to be addressed by staff if you expect to keep a healthy community > going, you see it as a problem in its own right which is the fault of > the volunteers. This perspective has, unfortunately, been typical of > Wikimedia staff for some time now. +1 - d. _______________________________________________ Wikitech-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikitech-l
