On 14 June 2017 at 21:37, יגאל חיטרון <[email protected]> wrote:

> Really? Last time the problem was solved in an hour, without any ticket. I
> added the description, thank you.
> Igal


Yes, really. :-)

Problems sometimes get solved fast without tickets, but it depends on a lot
of different factors. As James said, filing an "Unbreak Now!" ticket is the
fastest and most reliable way to get attention; engineers doing deployments
actively watch for these.

Thanks,
Dan

-- 
Dan Garry
Lead Product Manager, Discovery
Wikimedia Foundation
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