On Mon, Jul 12, 2021 at 10:47 PM Risker <risker...@gmail.com> wrote: > On Mon, 12 Jul 2021 at 19:26, Tyler Cipriani <tcipri...@wikimedia.org> > wrote: > >> * Can we do something to improve the speed from "a user notices an issue >>> with the site" to "the right team/owner is aware of it and acts on it"? >>> >> >> Or can we do something to improve how many issues users notice? :) >> >> > As someone who's been around for a long time as an editor, I can say > honestly that having most of the issues addressed before they hit the > really big projects has resulted in a huge improvement. The train really > works, and the only challenge I really see is what Jon mentions in his > original post. Some of those issues aren't really that significant in the > great scheme of things, but there's a big leap when something takes two > business days to fix from the Tuesday deployment and two business days to > fix from the Thursday deployment. > > It's not always possible for even the best developer and the best testing > systems to catch an issue that will be spotted by a hands-on user, several > of whom are much more familiar with the purpose, expected outcomes and > change impact on extensions than the people who have written them or QA'd > them. That's why there will always be plenty of issues that are identified > by users, and it is in no way a problem that a small number of them > (compared to what we saw 10-15 years ago) get through to the end of the > train before being identified as needing to be addressed (for different > values of "addressed"). >
Thank you for this response! The train existed before I started thinking about MediaWiki-software deployment. The impression that it has had a positive impact on the number of problems seen by users is important information. Your response is a fantastic answer to a different question I wonder about a lot: why does the train process give us confidence in the code being released? The next part of that question is: are there ways we can gain this confidence with less disruption? I'd be interested in trying to catalog the types of problems that are only spotted by hands-on users in the interest of seeing if patterns emerge. Thank you again! – Tyler
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