On 12-02-06 10:15 AM, Sumana Harihareswara wrote:
> I am forwarding below a response from Oliver Keyes, who isn't on this list.
> 
> Hey guys
> Sumana asked me to chip in; most of the arguments that can be made have
> already been typed up by people like Trevor, but I thought I'd go into a
> bit more detail and provide some links for those of you who want to do
> slightly deeper reading.
> 
> I'm not commenting on the pros or cons of redoing the underlying
> wikimarkup; that's a technical issue, and I'm not a technical person.
> What I *am* is a community engagement person - and Pavel's line that
> intelligent people can parse markup languages is pretty well within my
> bailiwick .
> 
> The problem with this line is that it has the potential to turn into a
> "true scotsman" argument. Pavel, you're clearly both an intelligent and
> a technical man - but not all intelligence is of the same,
> technically-minded type, and it's not always backed up by pertinent and
> complex knowledge. I'm sure that you, were you a new editor, would be
> able to quickly parse our syntax inside your head. However, you're
> someone who is technically proficient and knows a lot of the background
> to markup languages, and most people - indeed, most *intelligent* people
> - simply aren't.
> 
> It wasn't always the case. Early and mid-term adopters of the internet
> (I count myself as the latter, having first got online circa 1999) were
> technically proficient, could probably code, and would certainly be able
> to deal with not only our markup languages but markup languages generally.
> This isn't necessarily because they were more intelligent than anyone
> else, though; this is because the structure of the internet at that time
> penalised anyone who *wasn't* technical; websites and communications
> methods expected a degree of technical proficiency.
> 
> Today that isn't the case. Site after site after site have realised that
> instituting technical barriers to participation artificially limits your
> audience and volunteers, and have introduced WYSIWYG editors in some
> way, shape or form. The result is that the generation of intelligent
> people we're dealing with now is not the generation of early and
> mid-level adopters we all know, love and are members of; it's the
> Facebook generation: people who have come to expect that the barriers to
> participating will be low, easy to comprehend, and simple to bypass. And
> because they've come to expect this, and the internet has indulged this,
> they don't necessarily have the technical knowledge or background to
> parse markup languages in the same way that members of this list might.
> 
> Of course, it's a mistake to think that just because someone is young
> they won't be technical - we have a lot of great, technically minded
> volunteers. Similarly, it's a mistake to think that just because someone
> is older they will be. For some cases-in-point, I recommend the
> usability studies the Foundation ran a couple of years ago - there are
> some great examples at
> http://usability.wikimedia.org/wiki/Usability,_Experience,_and_Evaluation_Study#General_Editing_Issuesand
> http://usability.wikimedia.org/wiki/Usability_and_Experience_Study#Wiki_Syntax_is_not_that_hard_to_ignore_.28in_small_doses.29
> 
> The simple fact of the matter is this: editing is complex and technical
> and we are not, as experienced people, necessarily qualified to say what
> the general population can or cannot do, because *we are not the general
> population*. The people qualified to tell us what gen pop feels
> comfortable doing and what gen pop expects of websites are, well, gen
> pop. And they've spoken, through the usability initiative and just about
> every conversation I've had with a reader, and, I'm sure, a heck-load of
> conversations other contractors and staffers have had too. The
> complexity of our existing markup language is a barrier, but not as much
> as the presence of any markup language whatsoever as a default.
> 
> I appreciate this is a bit TL:DR, and as I'm not really subscribed to
> this list I'm unlikely to see responses unless Sumana is kind enough to
> act as my gopher . If you want to chat more about the philosophical
> and cultural underpinnings of usability rather than the technical, I'm
> always up for a natter; [email protected]

Oliver Keyes: I do not believe anyone is disputing your general
arguments, above.

The concern I see being expressed, fundamentally, is "I have developed
skills, practices, and efficiencies with current Wiki syntax. Is your
new parser going to destroy my investments in learning? am I going to
have to start over with this new system?"

As I understand it, for the foreseeable future there will be a raw wiki
syntax interface available. I hope contributors can be reassured on this
point.

Amgine

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