Specifically 'Invoice' for the time taken to fix each set of problems. Or - if you have a general 'support' contract Then send their manager an advice of work costing - indicating the 'Internal costing' that you are assigning for that work; And - next contract renewal - include an opening for 'Exceptional charging entries' to allow you to charge extra for the investigation and corrective work associated with problems caused by user access and/or actions that are inappropriate, and/or have been taken despite advice against such actions. And for time required to recover systems and/or data, where the user has not taken, and kept appropriate records and backups.
JimB ----- Original Message ----- From: "Harondel J. Sibble" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Friday, December 30, 2005 4:24 PM Subject: Re: Day0 wmf vulnerability > On 30 Dec 2005 at 10:39, Diane Poremsky wrote: > > > Being safe from this doesn't require updated software or need any special > > steps for you to be safe - just common sense when reading email and surfing. > > Don't use tiny urls... don't open attachments you didn't request or aren't > > expecting... don't allow the downloads of things you didn't click to > > download... stay off the seedy side of the net. Updating your AV will add to > > your security, but is not a necessity (but do it anyway in case you have a > > lapse in judgement.. :)) > > > > ;-) > Back in the real world..... > > Take an office of 100 people, I guarantee you, no matter how many times you > bring home that point and even if there are penalties, fines etc for being > stupid, 5-10 people will click anyways and maybe even put the offending files > on a file share somewhere so that it can infect the rest of the office. > Espcially if the item in questions is free, cute or cool, or pornographic. > > <shrug> life with end users, can't get them to think on a regular basis, > can't shoot them, what are ya gonna do. > -- > Harondel J. Sibble > Sibble Computer Consulting > Creating solutions for the small business and home computer user. > [EMAIL PROTECTED] (use pgp keyid 0x3AD5C11D) http://www.pdscc.com > (604) 739-3709 (voice/fax) (604) 686-2253 (pager) > > -- > ---------------------------------------- > To Change your email Address for this list, send the following message: > CHANGE WIN-HOME your_old_address your_new_address > to: [EMAIL PROTECTED] > Note carefully that both old and new addresses are required. > > -- ---------------------------------------- To Change your email Address for this list, send the following message: CHANGE WIN-HOME your_old_address your_new_address to: [EMAIL PROTECTED] Note carefully that both old and new addresses are required.
