At 02:31 PM 1/31/2006, James Button wrote:
>
>[...] Then - how is the software to get executed
>either by the OS - which you will have re-installed after clearing and
>redoing the partitions on the drive
>or by the boot process that gets started by the MBR code
>
>So stopping the MBR being altered may be why it didn't install properly
Actually, PCPH (PC Phone Home) did install properly (originally)
-- even though the MBR was always write protected. Later, when
PCPH stopped working (for no obvious reason), I emailed Brigadoon
(the manufacturer), and they sent me the WRONG reinstaller.
Now I need to uninstall the incorrect ("Enterprise") version,
in order to reinstall the correct ("Professional") version.
( I tried reinstalling the correct version OVER the incorrect
version, but that does not work. )
Maybe Brigadoon CANNOT uninstall the incorrect (Enterprise) version
-- and they are too embarrassed to admit it ? Is that why they
don't want to talk to me (a "paid, licensed user") anymore ?
( They still owe me the CORRECT reinstaller... )
Now, I need to uninstall ALL of the Brigadoon software:
What is the best Install Monitor, to track down all of the file
and registry changes -- when I run the (correct and incorrect)
installers one more time -- to debug this mess on my hard drive?
>The only reasonably reliable phone-home is one that is imbedded into the
>system - e.g. within the MOBO Bios
Does any BIOS have this feature?
Thanks,
Bill
>JimB
>
>
>----- Original Message -----
>From: "Bill Kingsbury" <[EMAIL PROTECTED]>
>Sent: Tuesday, January 31, 2006 10:06 PM
>Subject: PC Phone Home /computer tracking security products
>
>
>> Who's got a favorite "phone home" computer tracking app?
>>
>> I need to replace "PC Phone Home" (from Brigadoon Software),
>> because they are not responding to requests for paid-user
>> assistance to reverse a failed install, of their own making:
>>
>> Brigadoon sent me the (unregistered) Enterprise reinstaller,
>> representing it as the (registered) "Home" (aka: "Professional")
>> reinstaller. After running their incorrect reinstaller, it is
>> impossible to uninstall -- and it does not work (because it
>> is unregistered). Worse, they are refusing to respond to my
>> e-mail requests for an uninstaller, or other appropriate
>> instructions (although the president did respond once, 20 days
>> ago, by asking a question, which I had previously answered).
>>
>> The exe code says:
>>
>> " PC PhoneHome Pro cannot be removed by unauthorized parties
>> and CANNOT be removed by normal format or fdisk commands. "
>>
>> In my case, I believe the boot record was NOT altered, because it
>> was write protected by the BIOS.
>>
>> ( Is their "cannot be removed" advertising a bluff ?)
>>
>> What is the best Install Monitor, to track down all of the file
>> and registry changes -- if I should run the (correct and incorrect)
>> installers over again -- to debug this mess on my hard drive?
>>
>> Or is it ILLEGAL to debug their "patented" mess on my hard drive ?
>>
>>
>> Bill
>>
>
>
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