At 02/04/2006, Chuck Andrews wrote:
...If anyone wants tips on how to handle phone calls to Microsoft,
ask me who has plenty of experience with this.
I've only had to actually call MS once for an activation issue, so I
guess I've been lucky in that regard. I brought my mother's computer
home to install a new HD and grabbed one of my install discs for
XP. I used her product key, which seemed to work, but it barfed at
activation. I think it was my upgrade CD that I used; if I'd used my
full CD instead, it may not have even been an issue, but I don't
know. I just told the guy on the phone -- when I finally got a real
person -- what happened and he authorized the activation.
My first thought was, that was too easy. I probably could have told
him anything that sounded plausible (or not!) and he would have done
the activation. This is supposed to be an anti-piracy
measure? Ha! The pirates just circumvent activation altogether,
it's the rest of us that have to jump through the hoops. <roll>
--
Tony Lowe, The HapMaster
What if the hokey-pokey really is what it's all about?
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