Carl,
Thanks to you and the others fro suggestions.
But there are NO USB devices installed and no printer.
Could some help be done by looking at the Device Mgr.?
Say disabling the USB ports one at a time?
Everything is just as HP set it up at the factory.
She has not added anything.
Her call to HP was very unsatisfactory.
NO suggestions except do a full restore or buy a service contract, then
HP would come out and fix it. Very hard sell on service contract.
Sam
Carl Houseman wrote:
Thanks for fully reproducing the STOP screen.
Since it reports an issue with usbport.sys, the first thing I'd try is to
disconnect everything connected to USB ports (except keyboard/mouse). If
the problem stops, then re-connect items one at a time and allow enough time
for the problem to re-occur before re-connecting the next item.
If the problem keeps happening, uninstall any software or drivers associated
with USB devices. Or, check for newer versions of that software/drivers,
particularly printer drivers, at the USB device's vendor website.
Carl
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