We use trac where I work and users that would normally be unable to use bugzilla appear to have success with the simpler interface of trac.
Chris > > > >Switch to Trac, for example. It will import your Bugzilla bugs in a > >snap and you're ready to go. User friendly and much simpler and much > >more consistent than Bugzilla. > >http://projects.edgewall.com/trac/ > > > >The administrator can define custom reports, they're available under > >< View Tickets >. > >Click this and see. > >
