Lee, Open a Apple developer-select account (I think it's $500 a year). That gives you access to OS seeds as well as the ability to submit bugs. With the ability to submit bugs, you could open a case for your wireless issues and then work with Apple developer support on a fix.
Additionally, if you go the "customer route" and open a case with Applecare, your local Apple team, and specifically your SE, can then escalate it from that direction. And if that doesn't work, email Steve jobs directly! ;) Jeff >>> Lee H Badman <lhbad...@syr.edu> 11/10/2009 12:59 PM >>> Thanks for the information, Brandon. This brings up an interesting question we wrestle with: we find Apple to be almost impossible to engage reliably and regularly to try to get feedback to. Does anyone have any better luck, and if so, how do you do it? We have 45% Apple wireless clients, ballpark, and find that these devices by far are the most temperamental on the WLAN. Would be nice to have some way of meaningfully engaging Apple on the topic. Regards- Lee Lee H. Badman Wireless/Network Engineer Information Technology and Services Syracuse University 315 443-3003 -----Original Message----- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:wireless-...@listserv.educause.edu] On Behalf Of Case, Brandon J Sent: Tuesday, November 10, 2009 3:48 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Mac OS 10.6.2 Update I applied this update to a Mac as a test client today, and I can confirm that it's still experiencing the same issue as it was pre-patching. Interestingly enough, toggling on broadcast of the SSID results in the client connecting immediately. Disable Airport, disable broadcast, re-enable Airport and it goes back to endlessly trying to authenticate. -- Brandon Case, CCNA Network Engineer, ITaP Purdue University ca...@purdue.edu Office: (765)49-67096 Mobile: (765)479-7597 Fax: (765)49-46620 -----Original Message----- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:wireless-...@listserv.educause.edu] On Behalf Of Jeffrey Sessler Sent: Tuesday, November 10, 2009 2:45 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Mac OS 10.6.2 Update Lee, There are bugs fixed that I'm aware of (I had bugs open on them), but never make it into the readme. It's kind of the same with Cisco in that you look at the release notes for new wireless code and it often excludes items you know have been resolved. I guess they just pick and choose what to include. Jeff >>> Lee H Badman <lhbad...@syr.edu> 11/9/2009 3:58 PM >>> http://support.apple.com/kb/HT3874 Surprisingly, I see no mention of attempting to fix the ongoing AirPort oddities. Didn't someone say Apple promised a fix in November? -Lee Lee H. Badman Wireless/Network Engineer Information Technology and Services Syracuse University 315 443-3003 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
