That would make me happy, too. What does not make me happy is having contributions of our experiences on this list result in vendors (with whom I do not currently do business) contact us to try and demo their solutions based on my list comments. This is what Phillippe is talking about with "unsolicited commercial communications".
If we complain on this list about technology and said technology manufacturer contacts us with solutions, that is a fantastic usage of the list. However, the above is not (in my opinion of course). ========== Ryan Holland Network Engineer, Wireless Office of the Chief Information Officer The Ohio State University 614-292-9906 holland....@osu.edu On Aug 27, 2010, at 11:16 AM, Jason Appah wrote: > I know that we've been contacted about issues relating to our rants on > technical nagging problems, (again for support not sales) and this makes us > quite happy. A perhaps unintended but useful feature :) > > -----Original Message----- > From: The EDUCAUSE Wireless Issues Constituent Group Listserv > [mailto:wireless-...@listserv.educause.edu] On Behalf Of Philippe Hanset > Sent: Friday, August 27, 2010 8:11 AM > To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > Subject: Re: [WIRELESS-LAN] Vendors contacting list's participants... > > Bruce, > > The Educause Guidelines mentions "unsolicited commercial communications". > Really, It's up to list subscribers to decide on direct communication's > appropriateness. > > Imagine that Apple Inc. posts on this list a bug fix announcement for MacBook > Pro (we can always dream ;-). > That's not commercial, that's technical! > > Philippe > > > > > > > > > On Aug 27, 2010, at 4:52 AM, Osborne, Bruce W. (NS) wrote: > >> Philippe >> >> I assume that it's OK for a vendor to contact an existing customer to >> resolve an issue that is mentioned on the list. (Primarily for support, not >> sales) >> >> I know that, from time to time, I have alerted vendors about customers who >> expressed issues with the vendor's products on the list. >> >> >> Bruce Osborne >> Liberty University >> ________________________________________ >> From: Philippe Hanset [phan...@utk.edu] >> Sent: Thursday, August 26, 2010 5:26 PM >> Subject: Vendors contacting list's participants... >> >> All, >> >> I just received a complaint from a participant that has been contacted >> directly >> by a vendor as a result of a posting on this list. >> >> Besides the fact that it violates Educause's policy on list usage this kind >> of >> behavior could progressively mute this list. >> >> Participants from educational institutions should be able to ask questions >> freely on this list without the fear >> of receiving unsolicited emails or phone calls. >> >> Please respect these basic requirements, >> >> Thank you for your understanding, >> >> Philippe Hanset >> Constituent Group Leader >> wireless-...@educause.edu >> >> p.s. you can report unsolicited communication directly to me, >> I will make sure to inform Educause >> >> >> >> >> ********** >> Participation and subscription information for this EDUCAUSE Constituent >> Group discussion list can be found at http://www.educause.edu/groups/. >> ********** >> Participation and subscription information for this EDUCAUSE Constituent >> Group discussion list can be found at http://www.educause.edu/groups/. > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/groups/. > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/groups/. > > > -- > BEGIN-ANTISPAM-VOTING-LINKS > ------------------------------------------------------ > > Teach CanIt if this mail (ID 1079223600) is spam: > Spam: https://antispam.osu.edu/b.php?i=1079223600&m=bbb754082c45&c=s > Not spam: https://antispam.osu.edu/b.php?i=1079223600&m=bbb754082c45&c=n > Forget vote: https://antispam.osu.edu/b.php?i=1079223600&m=bbb754082c45&c=f > ------------------------------------------------------ > END-ANTISPAM-VOTING-LINKS > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
