Lee, If you're part of the Apple developer program, I find that submitting OS X bug reports against wireless will typically result in contact with appropriate developers. Also, engaging Cisco at certain levels can assist you with gaining access to Apple WiFi development people. Jeff
>>> On Tuesday, April 12, 2011 at 10:29 AM, in message <d196c2e9b14aaa40915bef109a39bc6412e2ea5...@suex07-mbx-05.ad.syr.edu>, Lee H Badman <lhbad...@syr.edu> wrote: Beyond being in for-fee development programs (must suppress salty language at this juncture) has anyone established a support channel with Apple for things like complex wireless/authentication problems that even remotely comes close to being acceptable and reasonable to an enterprise customer? If so, can you share how you got there? Currently, we’re on some bizarre $700 a call sham plan that thus far is yielding nothing of value, and the double bonus is that only one person out of our entire network and computing environment is supposedly allowed to talk with Apple’s *ahem* tech support. Love your show, Bewildered in Upstate Lee H. Badman Wireless/Network Engineer Information Technology and Services Adjunct Instructor, iSchool Syracuse University 315 443-3003 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
