I think this varies also with the type of access point deployed. Westmont's information: 275 Meraki WAPs 2000 users 0.3 staff (more or less) Helpdesk has 3 people, probably 0.3 FTE on wireless problems. We anticipate that being reduced with recent deployment of XpressConnect Cloudpath.
Admittedly, this represents minimal staffing levels. John On Mon, Jul 25, 2011 at 10:33 PM, Brian Deem Williams <bwilli...@gsu.edu>wrote: > Hi guys,**** > > ** ** > > Just as an inquiry I would like to know what kind of support staff other > universities have for their Wi-Fi environment. Is there a formula that you > use (i.e. X number of users = Y number of staff, or X number of access > points = Y number of staff)? We have grown almost exponentially in the last > couple of years (From 300 access points to 1000+ access points, 2000+ access > points total planned within the next 12 months) and I’m curious as to the > number of staff members dedicated to supporting the wifi (both from an > engineering standpoint and from a helpdesk point of view) that other > educational facilities have deemed necessary. Any input would be greatly > appreciated!**** > > ** ** > > Thanks,**** > > ** ** > > Brian D Williams**** > > Network Engineering**** > > IS&T – Georgia State University**** > > bwilli...@gsu.edu**** > > 404.413.4450**** > > ** ** > > “The definition of insanity is doing the same thing over and over again and > expecting different results” - Einstein**** > > ** ** > > ** ** > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
